Looking Back at 2018

As we look back at 2018, two main themes standout from our various developments and technology innovations. First of all, we are thrilled that Unvired catalyzed the adoption of Chatbots in the Enterprise and second is the huge progress made in digitizing the enterprise (forms, IoT etc.) for our customers. Other than the key drivers, we also saw fairly wide adoption of hybrid mobile apps for the Enterprise. Surprisingly quite a few Unvired customers are using these hybrid apps on Android, iOS and Windows Tablet (Cordova based apps that run on all of them). Maybe Windows tablet time in the enterprise has arrived? Delving into more details:

Chatbots:

ChymeBot moved deeper into the enterprise and the user’s psyche. A bunch of customers deployed and we also had a major implementation with the Rugby games in Australia sponsored by Carlton United Breweries. To know more about that read the press release and our customer blog. So what did we work on in Chyme?
New Releases with Enhanced NLP and AI along with several successful customer chatbot deployments reiterated Unvired’s Chyme Bots Platform leadership in the market.  Below are some of our significant achievements:

1. Enhanced Natural Language Processing (NLP): We have added the Open Source Rasa stack for Natural Language Understanding to enhance the contextual conversational Chatbots we build using Chyme. We also support complete conversation modeling using the Chyme Conversation Builder and training and deploying to Rasa online. Given that Rasa is based on Tensorflow, the NLP uses the conversation modeled to manage the initial conversations and learns the rest.
2. Incorporated Artificial Intelligence and Machine Learning: We made the Chyme Bots Platform smarter by incorporating open source AI and ML that makes the conversations of Chatbots more contextual and intelligent. Standard Chyme features here include Sentiment Analysis and optionally User and usage patterns etc. Additionally, our SDKs allow bots to hook up to custom ML models to mine the rich data that enterprise users are working on. Each customer implementation (cloud or on-premise) runs in a separate silo for both data and ML and is completely secure and sensitive data is protected. Additionally, no data is sent to external cloud providers and data is completely private to the customers’ team.
3. Voice: Google Assistant has been the one our customers have liked. We have deployed a couple of voice assistants for our customers who are using the Google Assistant on Android phones to access enterprise data via voice.
4. Global languages supported: We increased our support for many languages beyond English, and Russian and Greek merit a special mention as we have customer deployments in these languages.
5. Developer enhancements: We added many tools to make it easy for developers to build Chatbots using Chyme and to extend our Standard Chatbots for IT Help Desk (ServiceNow), SAP, Procurement, HR, and QnA (FAQs). This is a continuous improvement cycle and we are making large investments into this area in 2019 also. Expect many more enhancements and features around ease of development here.

Overall 2018 was really the year when customers conducted POCs to build the Business Case for Chatbots along with a few adventurous roll outs.  The success of 2018 has emboldened customers and in 2019, we are finding that they are ready to migrate these Chatbots to Production.  We couldn’t be more excited about this.

Digitization:

At Unvired, we love working with customers to realize their digital vision and goals. 2018 was no different and we implemented a number of projects. What we did see different was the number of companies wanting to go digital with data collection in the form of filling forms, inspecting equipment, onboarding employees etc. Also striking was the need for customers to access these from mobile with offline capability and online via a browser. The distinction in digital on modes of access is disappearing and companies just want all forms of access for all apps!

2019 is going to see Unvired makes investments in enhancing and growing our suite of Apps for digitization. Specifically, we will be adding to our digital forms suite of apps.

Analyst Recognition: Among analysts, Gartner and 451 Research recognized our achievements, especially the proof points we had with Customer Case studies.

New Alliances: We built new alliances with System Integrators in the US, Singapore, Indonesia, Middle East, Australia, and other geographies. We also built partnerships with technology vendors.

Customer Deployments: We deployed Chatbots for customers in the US, Australia, New Zealand, S. Africa, and pan-Africa. The Use Cases were varied including Marketing, Sales, IT Help Desk, Procurement, Claims Management, and HR. The industry verticals were Beverages, Media, Insurance, and Utilities.   This is a blog in itself.

We would love to hear from you what you would like us to focus on in 2019 so that we can continue to enhance the Chyme Bots platform and create innovative disruption in how humans interact with systems.  Write to us at sales@unvired.io and let us have a human to human conversation.  The chatbot conversation will follow.

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Unvired Digital Enterprise Platform 4.0 Achieves SAP-Certified Integration with SAP S/4HANA®

Houston, February 06, 2018 —Unvired Inc., a Digital Solutions provider of Mobile Applications and Artificial Intelligence–enabled chatbots, announced today that the Unvired Digital Enterprise Platform 4.0 has achieved SAP certification as integrated with SAP S/4HANA®. The integration helps ensure that transactions in SAP S/4HANA are performed in a secure manner from mobile devices.

The SAP® Integration and Certification Center (SAP ICC) has certified that Unvired Digital Platform 4.0 integrates with SAP S/4HANA using standard integration technologies. SAP S/4HANA is the next-generation business suite, built for the SAP HANA® platform, with on-premise and cloud deployment options. It is designed to act as the digital core, helping customers drive digital transformation across their entire organizations, taking advantage of the award-winning, role-based user experience of SAP Fiori®.

According to Praveen Kale, Vice President Products, “Unvired Mobile Platform 3.0 was previously certified by SAP to integrate with SAP ERP via SAP NetWeaver®. As customers adopt SAP S/4HANA, it has become very important for us to integrate with it. This certification will help assure our customers about Unvired’s ability to integrate with SAP S/4HANA that conforms to the high standards set by SAP.”

The Unvired Digital Enterprise Platform 4.0 helps create the digital enterprise easily and affordably. It helps enterprises to mobilize business processes and data from various enterprise back-end systems at a significantly lower cost and less time to deploy than competing solutions, supporting enhanced employee engagement and greater employee productivity. Organizations can build user-friendly mobile applications for iOS, Android and Windows devices (smartphones, tablets, smartwatches, and smartglasses) as well as Web apps in a secure and integrated manner. Also, artificial intelligence-enabled text and voice chatbots or conversational interfaces can be engineered into mobile apps.

According to Alok Pant, CEO, Unvired, “We are deploying Unvired’s mobile apps for SAP Enterprise Asset Management (plant maintenance) for our customers that have implemented SAP S/4HANA. Additionally, we have several customers who have requested us to migrate our existing mobile apps that integrate with SAP ERP 6 to now integrate with SAP S/4HANA. With this certification, we aim to give our customers peace of mind as it confirms our ability to integrate with the next-generation business suite from the SAP.”

The demos for Unvired Mobile apps for the SAP Enterprise Asset Management solution/plant maintenance can be viewed using the links Unvired Rounds Manager, Unvired Work Orders Manager & Unvired Inventory Manager.

About Unvired:

Unvired is a certified SAP software partner that delivers solutions to enable the Digital Enterprise. Unvired has developed a Bots Platform called Chyme, on top of which, Digital Assistants for Help Desk, Sales, Customer Service, and Procurement have been built.  Chyme powered bots are Omni-channel and can be invoked from Slack, Microsoft Skype for Business, Facebook Messenger, Facebook Workplace, Salesforce Chatter, and Cisco Spark.  Unvired also offers a Digital Enterprise Platform and Out of the Box as well as custom Mobile apps. Unvired enables businesses to Work Smarter by turning Artificial Intelligence (AI) enabled conversations with Enterprise systems into actions. Headquartered in Houston, Texas, and with customers in N. America, Europe, S. Africa, ANZ, Middle East and APAC, Unvired enables its clients to realize the benefits of enterprise mobility as well as deploy intelligent chatbots that integrate with systems like SAP, ServiceNow, Oracle, Salesforce, and others. For more information, visit us on the web at http://unvired.com/, http://chymebot.com/ and follow us on Twitter at https://twitter.com/unvired, and https://twitter.com/ChymeBot.

SAP, SAP S/4HANA, SAP HANA, SAP Fiori, SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. See http://www.sap.com/corporate-en/legal/copyright/index.epx for additional trademark information and notices. All other product and service names mentioned are the trademarks of their respective companies.

For more information, press only:

Ritu Pant, +1 (408) 933-8607, ritu@unvired.com, CST

Media Contact: Ritu Pant, Unvired Inc., +1 (408) 933-8607, ritu@unvired.com

Press Release Link: Click here

 

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Unvired Digital Enterprise Platform is now fully integrated with the Vault Project from Hashicorp to enhance the security

The Unvired Digital Enterprise Platform (UDEP) encrypts all configuration and messages before persistence. Industry best practices are followed for the encryption. All data for a company is AES 256 encrypted (the same technology your bank uses to secure your transactions) and decrypted with a symmetric key. Each company has its own symmetric key so that data across companies can never be accessed under any circumstances. Further to secure the keys, they are stored in key files in a landscape that is physically separate from the servers running the UDEP. For e.g. in an AWS environment, they are stored in S/3. The passwords to these key files are stored separately after encrypting with a landscape key.

To further harden this, UDEP is now fully integrated with the VaultProject from Hashicorp. From the Hashicorp website: “Vault secures, stores, and tightly controls access to tokens, passwords, certificates, API keys, and other secrets in modern computing. Vault handles leasing, key revocation, key rolling, and auditing. Through a unified API, users can access an encrypted Key/Value store and network encryption-as-a-service, or generate AWS IAM/STS credentials, SQL/NoSQL databases, X.509 certificates, SSH credentials, and more.”

So how exactly does UDEP use Vault?

The passwords for the key files are now stored in Vault.  Each company has its own password stored in Vault. The access tokens for Vault are passed to UDEP via environment variables. These access tokens have tightly configured policies to ensure that the tokens can only access and perform the permitted operations.

Additionally, the auth tokens can be response wrapped. In this case, the real tokens are inserted in a “cubby hole” in Vault and a temporary one-time access token is instead configured for UDEP. UDEP unwraps the token and then uses the “real access token” to access the keys. In case the unwrap operation fails, this indicates that some other operator has intercepted the key and the system can be shut down immediately and the vault sealed to prevent any further compromise. This also ensures that the environment variables that are configured are practically useless for a hacker as they cannot be reused.

To prevent leakage of data in case a token is compromised, the tokens can also be configured to be renewable periodically. Issued tokens can be revoked and then access of keys via these tokens is not permitted.

Further UDEP also supports rotating keys used via Vault. Keys of all companies can be rotated and ensures that your data is as secure as required.

To summarize:

  1. Keys are stored in a separate Vault.
  2. Access is provided via response wrapped one time tokens.
  3. Access tokens can be periodic to facilitate revocation in case of a compromise.
  4. Keys can be rotated according to your security policy.
  5. Vault provides a detailed audit log that records all access operations for monitoring and verification.

So with the UDEP and Vault integration, all your configuration information and business data is protected to the maximum. Stay safe.

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Unvired Integrates Chyme Bots Platform with Slack to Enhance Productivity

Enterprise Users can now Access Apps and Perform Work from within Slack

Houston, January 23, 2018 —Unvired Inc., a Digital Solutions provider of Artificial Intelligence (AI) enabled chatbots and Mobile Applications for enterprises, announced today that it has integrated its Chyme Bots Platform with the leading messaging application, Slack.

According to Alok Pant, CEO, Unvired, “Businesses have embraced messaging platforms as a means of collaboration, and Slack is one of the most popular ones.  We want to give enterprise users the ability to access their applications and perform their work using natural language (NLP) from within Slack itself.  The integration of Chyme powered Chatbots with Slack will greatly enhance productivity and Simplify Work”.

The Chyme app can be downloaded from the Slack App Directory using the link:

https://slack.com/apps/A2Q5APB32-chymebot

The highlights of the Chyme-Slack Integration include:

  • Users can access leading IT Help Desk systems like ServiceNow and others from within Slack to Create Incidents, Update Incidents, Reset passwords, or Search the Knowledge Base
  • Users can also perform Sales/CRM/HR related tasks from within Slack like Creating or Updating leads in systems like Salesforce and applying for leave in SAP

For more information about Chyme Chatbots and Slack integration, visit http://chymebot.com/slack/

Chyme Slack Integration- Screenshot

About Unvired Inc.

Unvired delivers solutions to enable the Digital Enterprise. Unvired has developed Chyme, an Enterprise Bots Platform to easily build Digital Assistants(Chatbots) for IT Helpdesk, Sales, Customer Service, Procurement, and other scenarios.  Chyme powered bots are omnichannel and can be invoked from Slack, Microsoft Skype for Business, Facebook Messenger and Workplace, Salesforce Chatter, Cisco Spark, Chyme Messenger, and other Messaging apps.  Unvired also offers a Mobile Application Development Platform and Out of the Box as well as custom Mobile Apps. Unvired enables businesses to Work Smarter by turning Artificial Intelligence (AI) enabled conversations with Enterprise systems into actions. Headquartered in Houston, Texas, and with customers in N. America, Europe, S. Africa, ANZ, Middle East and APAC, Unvired enables its clients to realize the benefits of enterprise mobility as well as deploy intelligent chatbots that integrate with systems like SAP, ServiceNow, Oracle, Salesforce, and others. For more information, visit us on the web at http://unvired.comhttp://chymebot.com/ and follow us on Twitter at https://twitter.com/unvired & https://twitter.com/chymebot.

Media Contact: Ritu Pant, Unvired Inc., 408.933.8607, ritu@unvired.com

Press Release Link: Click here

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Developing Apps and other Integrations with the UMP REST API

The Unvired Mobile Platform offers a rich set of REST APIs to build custom integrations easily.  The REST APIs are broadly classified into APIs that deal with:

  • Sessions - Handles persistent login sessions
  • Users - Work with Unvired users (Create, Update, List, Lock etc)
  • Groups - Work with groups of users (Create, Update, List etc)
  • Applications and Libraries - Work with Unvired applications and libraries (Execute functions, Deploy, Undeploy, Configure Properties and Settings etc)
  • Messages and Attachments - Queue messages, attachments, retrieve them etc.

Other APIs include:

  • Companies - Work with Unvired Companies (Departments) (Create, Update, Activate plans, List etc)
  • Status - Get technical status information on the platform for monitoring etc.

Some use cases can be to create a user in the UMP when a user is provisioned in MS Active Directory, or write command line tools that create users/groups based on other Identity Management systems like ADS, LDAP etc, deploy (make available) applications to users belonging to specified ADS groups etc.  The APIs can also be used to for e.g. execute functionality in an enterprise system like a ticketing system from a web site wherein the user can request support.

The APIs are documented in detail and the documentation is made available as Swagger definitions for import into API testing tools, code generation etc.  Additionally, if you are a Postman fan (http://getpostman.com) you can directly import the UMP Postman collection to work with the APIs and test/develop.

The detailed documentation can be accessed at the Unvired Developer Portal (http://developer.unvired.com)

Enjoy developing smart integrations.

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