The Industrial Talk’s Scott MacKenzie Interview’s Unvired CEO Alok Pant

Are You Ready For Digital Assistants and Powerful Apps for your Industrial Success?

Watch this episode of Industrial Talk Podcast with Scott MacKenzie where Alok Pant, CEO of Unvired, shares the insights on how Digital Assistants, Chat Bots, and Apps will impact you, your career and your Industrial business.

About the Industrial Talk Podcast

Industrial Talk is about the future and why we do what we do. We talk to the trailblazers, “outside-the-box” thinkers who impact not just present-day industry processes, but instead map out the future with unique vision and extraordinary courage in order to change the world. We also travel the globe to interview innovators in the industry, from petro-chemical manufacturing & oilfield site visits to leaders in education and training.

Our goal is to open up a whole new world of possibilities for our listeners, to fill the gap in industrial opportunities that I believe is evident in today’s changing and already-changed industrial environment. I believe the country is run by the forgotten industry worker, those who do the tasks nobody thinks about but is absolutely indispensable.

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A Procurement Chatbot on Workplace by Facebook for a Global Beverage company

Feeling overwhelmed by procurement-related queries from your employees or suppliers?  Or even your customers?  Is your Procurement Call Center/Help Desk inundated with questions about Order Status, Payment details, or Shipping status that prevents them from focusing on more strategic tasks?  If that is the case, perhaps, it is time for you to consider deploying a Procurement chatbot like our global Beverage customer in South Africa did.  Here are the highlights of their Procurement Digital Assistant/chatbot journey:

Use Cases

  • Answer queries related to Purchase Requisitions, Order Status, Shipment, & Supplier Status
  • Look up Customer & Supplier AR, Credit, and other details
  • Check for Stock lookup and Price details

Points to Consider

1. Maximize Adoption: The challenge for the customer was to determine which channel to deploy the chatbot.  They wanted to eliminate friction in the adoption of the chatbot.  After some deliberation, they decided to deploy the chatbot on Workplace by Facebook as it was their collaboration platform that was already adopted by users.

2. Integration: The chatbot was integrated with their backend systems, namely SysPro/SQL server database.

3. Bot Personality: The chatbot was designed with a customized branded persona (formal tone, language, and style) in accordance with the customer’s brand guidelines

Business Metrics

  • Used by hundreds of users
  • Procurement related queries are answered in real-time basis compared to 2-7 days of processing time previously
  • Empowers Suppliers and Customers to perform queries directly rather than call the Contact Center
  • Improved Operational efficiency
  • Reduced Support hours and Costs of repetitive tasks

We would love to receive your feedback.  If you have any ideas to share related to Chatbots please write to us at sales@unvired.io

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Unvired’s Chyme Marketing Chatbot Enhances Customer Experience for Carlton United Breweries

According to Simon Branagan, Delivery Manager, Anheuser-Busch InBev (ABI), “Our teams at ABI and CUB collaborated with Unvired and delivered a chatbot powered by Chyme, integrated with promotional cartons of beer, Facebook Messenger, and a third-party Promotional database, supporting a national Rugby sporting event, the NRL State of Origin, one of the highest rating televised events in the Australian calendar year.  We had to meet statutory regulations defining when consumers could place an entry, Facebook policies defining how and when you can engage a consumer, not to mention the requirements allowing consumers to place entries, get moments relating to a specific game, and deliver prizes to them during a game when a moment went off. Consumers placed several thousand entries using the chatbot making for a very successful project”.

According to Srini Subramanian, CTO, Unvired, “We had to ensure that the Chyme powered chatbot scaled to thousands of users with very high availability.  Data privacy and security were paramount, and we had to design for these factors. We worked closely with ABI and CUB to ensure that the business objects of the promotion were met.”

According to Alok Pant, CEO, Unvired, “Businesses are looking to Enhance Customer Experience and Employee Productivity by leveraging Chatbots and Artificial Intelligence.  Unvired has deployed our Chyme Bots Platform powered smart Text and Voice chatbots in the areas of Marketing, Sales, IT Help Desk, Customer Service, Procurement, and HR among others.”

Unvired’s Chyme App is available for download on Apple App Store and Google Play Store and demos of Chyme Chatbots can be viewed on its YouTube channel.

About Unvired Inc.

Unvired delivers solutions to enable the Digital Enterprise. Unvired has developed a Bots Platform called Chyme, on top of which, Digital Assistants for Marketing, Sales, Customer Service, IT Help Desk, and Procurement have been built. Chyme powered bots are omnichannel and can be invoked from Slack, Microsoft Skype for Business, Microsoft Teams, Facebook Messenger, Facebook Workplace, Salesforce Chatter, and Jabber. Unvired also offers a Mobile Application Development Platform and Out of the Box as well as custom Mobile apps. Unvired enables businesses to Work Smarter by turning Artificial Intelligence (AI) enabled conversations with Enterprise systems into actions. Headquartered in Houston, Texas, and with customers in N. America, Europe, S. Africa, ANZ, Middle East and APAC, Unvired enables its clients to realize the benefits of enterprise mobility as well as deploy intelligent chatbots that integrate with systems like SAP, ServiceNow, Oracle, Salesforce, and others. For more information, pl. visit us on the web at http://unvired.comhttp://chymebot.com/ and follow us on Twitter at https://twitter.com/unvired & https://twitter.com/chymebot.
For more information, press only: 
Ritu Pant, +1 (408) 933-8607, ritu@unvired.com, CST
Media Contact: Ritu Pant, Unvired Inc., +1 (408) 933-8607, ritu@unvired.com

Press Release LinkClick here

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On-demand Webinar: Go Digital With Mobile Apps for SAP EAM

As the pace of business accelerates, it is becoming increasingly important for operational staff to have up-to-the-minute access to documents, workflows, and business processes. Making these vital tools available on mobile devices can shave precious minutes from mundane tasks, simplifying workflows and providing consistent, bottom line value.

Watch this webinar from Gimmal and Unvired to learn how you can extend access to SAP-related content across mobile devices and achieve operational excellence. We’ll review some customer case studies that show the value of mobile access to SAP data.

Watch this webinar to learn how to:

• Implement mobile data collection using digital forms
• Deploy mobile apps for SAP Plant Maintenance – from asset inspections to work orders
• Manage your inventory of spare parts
• Create notifications in SAP on mobile devices and store associated pictures in SharePoint
• Integrate SAP and Microsoft SharePoint for effective content management

Speaker- Praveen Kale, Vice President- Products

Praveen is Vice President of Products at Unvired where he is responsible for Product Management and Customer Success. He has deployed the Unvired suite of mobile apps for SAP Enterprise Asset Management/Plant Maintenance at customers in the US and across the globe. Praveen is a frequent speaker at Asset Management events, and has a Bachelor’s degree in Computer Science. Prior to Unvired, Praveen was with Honeywell and SAP.

Watch The Webinar





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Unvired’s Customer in North America Latest to Go Live on Unvired Mobile Apps for SAP Plant Maintenance

Customer Implements Unvired Rounds & Work Orders Mobile Apps integrated with SAP S/4HANA.

HOUSTONAug. 30, 2018 /PRNewswire-iReach/ — Unvired Inc., a Digital Solutions provider of Mobile Applications and Artificial Intelligence enabled chatbots announced today that yet another customer in North America has successfully gone live on the Unvired Rounds and Work Orders mobile apps for SAP Plant Maintenance integrated with SAP S/4HANA.

According to Praveen Kale, VP Products at Unvired, “Inspections and asset maintenance at our customer were distributed across both SAP and non-SAP systems and involved substantial paperwork. We collaborated with the customer team to help implement their mobility vision using Unvired Rounds & Work Orders mobile applications. The applications were tailored to enable the customer’s mobile technicians to conduct Inspections and perform Asset Maintenance by employing an intuitive mobile interface, have access to all the equipment drawings and service manuals from SharePoint for offline use, and to eliminate all the tedious paperwork by digitizing their paper-based forms and processes. This digital transformation was offered to the users on two different mobile devices, iOS and Windows.”

The Unvired Rounds and Work Order Mobile apps enable the following:

  • Process Notifications
  • Execute Work Orders
  • Record measurements
  • Lookup stock for spare parts
  • Take pictures and upload attachments
  • Navigate the Functional Location/Equipment hierarchy
  • Access documents from SharePoint or any other DMS for offline use
  • Fully Offline enabled with auto sync features
  • Out of the Box Integration with SAP S/4HANA, SAP ECC, and Microsoft SharePoint

According to Alok Pant, CEO at Unvired, “We are passionate about customer success and delighted that we are enabling their Digital Transformation journey.  Our suite of mobile apps for SAP-centric Enterprise Asset Management/ Plant Maintenance is very powerful and has been deployed by customers globally since 2013.”

Unvired Mobile apps for Operator Rounds & Work Orders and Inventory Manager can be downloaded from Apple App Store, Google Play, and Windows Stores. The demos for Unvired Mobile apps for SAP EAM/Plant Maintenance can be viewed using the links Rounds ManagerWork Orders Manager, and Inventory Manager.

Press Release: Link

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