GDPR Compliance at Unvired

What is the GDPR?

The EU General Data Protection Regulation (GDPR) is the world’s strictest data protection law.  It is by far the most important change in data privacy regulation in 20 years. It provides data protection for all individuals in the European Union.

The GDPR replaces an existing ‘Directive’ on data protection that was issued in 1995, with a new legally enforceable ‘Regulation’ that addresses the collection, use, processing and transfer of personal data of European Union (EU) citizens.

The GDPR is in effect from 25 May 2018.

How does it affect individuals and their personal data?

The GDPR aims to protect EU citizens from privacy breaches in an increasingly data-driven world that is today vastly different from the time in 1995 when the earlier data protection Directive was established.

It strengthens data protection rights for individuals, giving EU citizens more control over their personal data, and harmonizing the regulatory environment for organizations using such data across the European Union.

Key requirements of GDPR

Unvired, as a responsible organization, understands the expectations and is committed to compliance with the GDPR regulation.

At a high level, GDPR requires the following:

  • A transparent and complete disclosure of how data is collected and processed.
  • Providing complete control to individuals with respect to their personal data.
  • Obtaining valid consent from all our respondents and panelist.
  • Implementation of a Data Retention policy so as not to retain personal data longer than necessary.
  • Implementation of technical and organizational information security measures to protect the data.

What GDPR means for Unvired?

We have undertaken a detailed analysis to understand the enhancements required to our privacy framework.

Unvired is considered as a ‘Data Processor’ when it processes personal data on behalf of a data controller. This will typically happen when you use Unvired products and services.

Unvired is a ‘Data Controller’ when we collect the data for billing, marketing or sales prospecting etc.

Unvired as a processor and controller commit to protecting personal data as mandated in EU GDPR.

Completion of Comprehensive Gap Analysis

We have undertaken a detailed analysis to understand the enhancements required to our privacy framework. We are glad to inform you that we have remediated most of the critical gaps.

Privacy Policy

GDPR place an emphasis on making privacy policies understandable and accessible. The GDPR says that the information provided to individuals about how we process their personal data must be concise, transparent, intelligible and easily accessible. It should also be written in clear and plain language.

We have reviewed our existing privacy policy and replaced with a GDPR compliance privacy policy. Our privacy policy spells out exactly how we collect data and use it, among other disclosures and what rights you have as a customer or a respondent.

Data Mapping, Data Inventory, and Lawful Basis

We have completed data inventory and data mapping exercises to identify all the personal data that we collect and use. Against this, we have identified all processing activities and also identified a lawful basis for each of these processing activities.

Privacy Framework

As a high growth organization, we realize the importance of building a culture that accepts and appreciates privacy. Our Privacy governance includes periodic senior management meetings to evaluate the status of the privacy framework.

We have developed the website and external facing privacy policy. We have also developed internal privacy policies that include Data Breach Response Plan, Breach related templates, DPIA Framework, Self Assessment Framework and Retention Policy. We are committed to complying with GDPR and have all the components necessary to meet compliance.

Data Processing Addendums and Cross-Border Transfers

While we aim to limit the sharing of your data, at times, it is necessary to share your data with certain service providers such as hosting services, customer relationship management, and email marketing services. We use third-party tools such as Constant Contact, HubSpot for sending emails and follow-up on leads. These third parties do not share the data further and use it only for the purpose of providing subscribed services.

We have appropriate data processing addendums (DPA) with most of them. These third parties have published data privacy addendum relating to the data processed by them.

To Comply with Laws- If we receive a request for information, we may disclose if we reasonably believe disclosure is in accordance with or required by any applicable law, regulation or legal process.

We have also started to enter into DPA with our customers to provide them sufficient guarantees as required under GDPR. We offer our DPA to our customers to help them meet GDPR requirements.

We offer EU model Contract Clauses / Standard Contract Clauses for any cross-border transfers.

Technical and Organisational measures (TOMs)

Our Information Security practices are adequate to the size and operations of the company. We use cloud service from a European cloud service provider who has the data center in North America. These are physically secured and only accessible to restricted people.

Logical access to personal data is restricted and limited to the IT department and staff working on those specific projects. Our operations floor is physically secured and accessible only to staff.

Training and Awareness

All our operational employees have undergone an hour of awareness training on the importance of Data Protection and GDPR.

Confidentiality Commitment

At Unvired, we sign a Non-Disclosure Agreement (NDA) with all new joiners that ensures confidentiality and privacy of personal data.

Contacts

If you have any further questions on our readiness to GDPR and privacy framework please contact at privacy@unvired.com.

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7 Reasons Why Enterprises are Investing in Mobility Solutions

The Enterprise Mobility market is constantly growing, and there is no sign of it slowing down. More and more businesses are depending upon mobility solutions to streamline their business operations. According to Enterprise Mobile Apps Report by Adobe, enterprise mobile apps drive competitive advantage and companies that have not deployed enterprise mobile apps are at a clear disadvantage. With Gartner predicting enterprise mobility as one of the top 10 strategic technologies, organizations ignore it at their own risk. This has led enterprise organizations of every type and size to embrace mobility solutions in an effort to keep pace and meet ever-changing customer demand. Thus, enterprise mobile apps for businesses are not a choice anymore, rather they have become a necessity to stay relevant.

Mobile Apps enable organizations to transform their operations. They have reshaped the revenue models, strategies, business operations, and the way employees interact and manage their professional lives. Mobile solutions help the organization to access data securely and perform the work anytime, anywhere. Here are the 7 reasons why enterprises are investing in mobility solutions:

  1. Optimized Field Services: Mobile applications for field services offer immense business benefits by automating and optimizing the service management processes. Field technicians equipped with mobile apps that can view, execute and confirm work orders can streamline the processes and optimize the cost of service management. Using mobile apps, field workers can capture the equipment information, create and send a notification, receive new work orders, execute the work orders, share the GPS location, pictures and make comments in real-time for predictive maintenance to avoid any potential equipment breakdown which negatively impacts.
  2. Digitization of Paper-Based Forms: Paper forms are a costly affair and difficult to manage. There is a myriad of paper forms used every day for inspection rounds, work orders, surveys, visit reports, and compliance regulations for both Asset Management and Environment, Health and Safety (EHS) checks. Relying on paper-based forms to collect data prevents companies from making informed decisions due to outdated data which in turn leads to asset downtime and safety/compliance risks. So, organizations are going digital and converting paper forms into mobile forms that can make processes more streamlined and improve worker productivity and asset uptime/safety. Digital Forms can be integrated with enterprise backend systems such as SAP, SharePoint, and other databases for real-time Users can access these forms on the mobile app and in just a few clicks, they can complete and submit their digital forms for review, approval or storage.
  3. Increased Operational Efficiency: Mobility offers the flexibility for the employees to work away from the office anytime, anywhere which increases their efficiency, resulting in better outcomes. Employees can access real-time backend data from ERP systems such as SAP, Oracle, and IBM to perform the tasks. They can also capture the data and update in SAP through mobile devices while away from the office.
  4. Enterprise Collaboration: Business mobility enables workplace collaboration of partners, teams, and individuals regardless of where they are based. Emails and phone calls make this an ineffective process lacking transparency but a mobile application with a simple user interface enables various groups to communicate, share information, take actions and record them in backend systems.
  5. Better Customer Service: Customer Service is one of the main pillars of any organization. Customers will stay loyal only if you give them a great customer service experience. Mobile Apps are a great channel to connect with your customers and employees anytime, anywhere.
  6. Real-Time Analytics/Dashboards: Integrating a mobile reporting system into mobile apps, will allow your employees to report faster on the projects they are working on. With a mobile device, plant operators or technicians can view analytics in real-time to make faster decisions.
  7. Return on Investment: The ROI from mobile apps are driven by long-term benefits mainly driven by cost savings, operational efficiency, employee productivity, enhanced customer service, and more. Businesses save huge amounts by mobilizing the business processes and converting manual processes into automated ones.

Defining a Mobile strategy, Integration with systems like SAP, data security, architecting the optimal architecture, deploying mobile apps on multiple OS, and updating them over the lifecycle are only some of the challenges enterprises face. Unvired’s mobile strategists can help you with your Mobile/Digital transformation.

Unvired is a leading enterprise mobility company with decades of experience in mobilizing business processes and backend systems such as SAP, Oracle, IBM, SharePoint at significantly lower cost and less time to deploy. Unvired offers solutions to quickly build, manage, deliver, and optimize powerful enterprise mobile and web apps for businesses.

If you have any questions, feel free to write to me at susheel.kumar@unvired.com.

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Watch Webinar: Chatbots for ServiceNow/ITSM to Enhance Help Desk Operations

You have invested in IT Service Management (ITSM) systems like ServiceNow and others. Now, provide seamless self-service and automation support with the Chyme Intelligent chatbot for IT Help Desk and increase your employee/agent productivity by making it simpler for them to perform their tasks. Let us jumpstart your Chatbots initiative and enhance your IT Help Desk operations.

Listen to serial entrepreneur, CTO, and innovation expert Srinivasan Subramanian, as he discusses and demos Chyme Chatbots for ServiceNow/ITSM to simplify helpdesk operations. Srini will also share lessons learned and how to incorporate artificial intelligence into your chatbots to make them smarter.

About Srinivasan Subramanian:

Srini brings to Unvired more than twenty years of experience in business strategy, management, enterprise software, AI, bot technology, mobility, and product development. Before founding Unvired in 2007, Srini was a Vice President at SAP Labs India in charge of development for SAP’s Supply Chain Management, Product Lifecycle Management, Manufacturing and SAP xMII solutions.

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Go Paperless with Unvired Digital Forms

Over the last few years, there has been a growing trend in the enterprise to embrace digital transformation. Paperwork still drives a large part of business operations and paper based forms are widely prevalent. So a good first step towards digital transformation can be the digitization of this paperwork. Replacing paper forms with digital forms (mobile forms) is becoming more popular but still a large number of companies in manufacturing, oil & gas, chemicals, healthcare, and utilities rely on paperwork to handle daily operations.

There is a myriad of paper forms used every day for inspection rounds, work orders, surveys, visit reports, and compliance regulations for both Asset Management and Environment, Health and Safety (EHS) checks. Relying on paper-based forms to collect data prevents companies from taking informed decisions due to outdated data which in turn leads to asset downtime and safety/compliance risks.

There are a number of disadvantages to paper-based forms management. Paper-based forms require manual data entry, maintenance, storage space, time, and money. Manual data entry is prone to errors which affect the quality of the data. Paper-based forms are difficult to administer and it is very difficult to perform analytics, observe trends, and make informed decisions.

Replace Paper Forms with Digital (Mobile) Forms:

Nowadays, most Field workers have a smartphone or tablet. Mobile apps have become an essential part of our daily life, and Asset intensive industries can leverage a mobile app for Digital Forms that can make processes more streamlined and improve worker productivity and asset uptime/safety. Digital Forms can be integrated with enterprise backend systems like SAP, SharePoint, and databases for real time integration. Users can access these forms on the mobile app and in just a few clicks, they can complete and submit their digital forms for review, approval or storage.

Unvired Digital Forms Application:

Unvired has built an Out of the Box responsive mobile app for Digital Forms that allows for easy data entry from any mobile device- tablets or smartphones. We convert paper forms into electronic forms which can be deployed instantly on mobile devices. Drop down lists, check boxes, and automatic calculations allow your field workers to quickly capture information. With decision logic, your forms can be designed to guide workers through a defined workflow. The main features of Digital Forms include:
Responsive Design: Unvired digital forms are rendered keeping in mind the form factors of tablets and smartphones. We use Bootstrap or other frameworks for this. Forms can also be developed in the original layout if the form factor permits a good user experience.
Capture Signature and Pictures: Workers can capture a digital signature for proof of service. They can also capture images using their mobile device and give their comments.
GPS Location: GPS tracking helps to locate job sites or timestamp of work completed.
Barcode Scanner: Barcode scanners can scan equipment on site and capture the readings.
Real-Time Insights: App dashboard displays the data report, graphs, and charts to give the visual insights about the key performance indicators to make informed decisions.
Works Offline: Works without internet connectivity with auto sync when connectivity is restored.
Integration: Out of the box integration with SAP, SharePoint, databases or any other system.
Admin Portal: Create forms, assign forms to users and track the usage and reports.
Development: The forms are developed using JavaScript, HTML5, and CSS.

Benefits of Unvired Digital Forms over Paper-based Forms:

⦁ Enhanced Safety and Compliance
⦁ Increased Asset and Plant Uptime
⦁ Reduced time spent in filling manual data.
⦁ Real-time access to data and analytics
⦁ Cost savings
⦁ Improved data accuracy
⦁ Increased Operational efficiency and employee productivity

Transform your business now by going paperless with the Unvired digital forms. If you are interested, click here to request a demo of the Unvired Digital Forms mobile app or if you have any queries, you can reach us by emailing to sales@unvired.com.

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Use Cases of Chatbots in Healthcare Industry

We have been hearing a lot that chatbots will reduce human jobs in coming years. We are already seeing this trend in industries like Manufacturing, Engineering, and Customer Service among others but can Chatbots replace Doctors and Nurses in Healthcare? The answer is ‘Very Unlikely’ given the fact that each person is unique in health and lifestyle and a simple mistake in the medical treatment can be dangerous to human life.

Yet, chatbots have become a trust-worthy virtual assistant who can handle the helpdesk and administrative tasks to save time and cost while improving the quality and effectiveness of healthcare services. Chatbots have the potential to revolutionize the healthcare industry by offering 24/7 helpdesk support and personalized experience to patients which is the major challenge for healthcare providers. Chatbots can help patients to get quick answers to their health-related questions among many other use cases.

Here are some of the use cases of Chatbots in the healthcare industry which can improve the quality and effectiveness of healthcare services:

  • Scheduling Doctor’s Appointment:

    Who has not experienced long waits on the phone to schedule an appointment with a doctor but what if we can schedule the appointment over text/messaging apps without interacting with a human? Yes, Chatbots can ease the business process and give a personalized experience to patients while scheduling an appointment. They can also send reminders about the appointment to the patients.

  • 24/7 Support to Patients:

    This is something we miss in the current healthcare system. Chatbots never sleep and they can provide 24/7 support to patients. Chatbots can answer simple and frequently asked questions (FAQs) anytime. It may not offer a diagnosis but can monitor the health status and notify a Nurse immediately if the parameters are out of control.

  • Medication Reminders to Patients:

    Patients often forget to take medications and nutrition supplements as prescribed and it can risk their health. This is where Chatbots can be very helpful to send medication reminders at a prescribed time to take the drugs. Chatbots can also send the reminders for re-prescription of medicines, routine checkups, and other health-related

  • Billing and Registration:

    An intelligent Chatbot can take care of billing, inventory, and insurance claims management through integration with backend systems to generate the invoices for the payments. Health Insurance providers can deploy a bot to answer questions related to insurance coverage, claims, and procedures.

  • Paperless System:

    Chatbots can be integrated with EHR/EMR systems to create and maintain the medical data of the patients. These documents can be accessed by the patient or the doctor whenever there is a need.

Chatbots offer the great user experience to the users but the key is to develop and train the Chatbot to communicate accurately. As the advancement in Artificial Intelligence (AI) progresses, these chatbots will be more knowledgeable and offer a more human experience in future.

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