Consumer product companies are trying to increase their market share and improve customer loyalty all the time. Apart from predict quality, improving customer loyalty depends on the companies ability to reach out to the end consumers directly.
Paper based delivery process can contribute to inefficiencies and missed opportunities. The delivery process can be managed efficiently by using the Direct Store Delivery (DSD) process of SAP Enterprise Resource Planning (ERP). DSD enables sales representatives and delivery drivers, with access to business processes and critical data on the move on their mobile devices. SAP Mobile Direct Store Delivery is the mobile extension of the DSD scenario in the SAP ERP solution.
- Includes new functional enhancements like survey, asset maintenance and checklist integration with SAP CRM and ERP.
- Improved process flow and reengineered usability makes the application easy to use.
- iMDSD screens are generated similar to standard SAP MDSD screens from XML user interface definitions. Hence no hand coding is required in the user interface layer.
- Usability add-on can be deployed on SAP MDSD easily.
- Some UI features include:
- Microsoft Excel like editable tables.
- In-line search in tables.
- Screen elements mimic Microsoft Windows look and feel providing consistent user experience.
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Business scenarios in SAP MDSD
- Checkout – Drivers / supervisors can validate the products loaded in the truck and the cash-in-hand with the information on the mobile device.
- Truck inventory management
- Delivery and sales order processing
- Recording of driver expenses
- Invoicing and payment collections
- Taking of orders for future delivery
- Processing of tour, visit, and visit activity
- Delivery of pre-sold orders and/or direct sales from truck
- Order pricing via mini-sales-pricing engine
- Uploading and downloading of daily information to and from the back-end software system
- Easy modifications of screens and reports
Features
- Enhanced functionality.
- Reengineered user interface based on Indience Application Framework.
Benefits
- Existing investments protected
- Support for standard SAP product protected
- Very low implementation effort
- Very low learning and training effort
- Customer centric UI
Support
- All standard SAP components and code base should continue to be supported by SAP.
- Indience will provide support for the IAF© platform and Indience MAM.
