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Procurement Chatbot to support Employees & Suppliers at a Global Beverage company
Chyme Procurement bot acts as a digital assistant for both Employees & Suppliers to provide support for procurement queries at a Global Beverages Company.
Solution: Natural Language and AI-enabled Procurement Chatbot to support Employees & Suppliers via Workplace by Facebook.
- Employees have to call the Helpdesk operators to obtain relevant information on procurement related queries.
- Lower Productivity as Employees has to wait to get the required information as Helpdesk operators have to access multiple ERP systems to get the information.
- Alert Employees about document approvals like Purchase Orders and Sales Contracts to take appropriate action instantly.
- Enable Suppliers with key information like outstanding amount, Payment terms, and contract details.
- Need to provide 24/7 support to keep business users productive.
- AI and Natural Language Processing (NLP) powered Chatbot/Conversational Interface for both Employees & Suppliers to provide support for procurement queries via Text Interface.
- Integration with SAP ECC 6.0 & SysPro for easy access to real-time information.
- Procurement bot to provide information on simple queries like Order Status, Shipment Status, Stock Availability, Stock Price, Supplier Status, and Contract details freeing up agents for more productive work.
- Chatbot to alert the users for approvals of Purchase Orders, Sales Contracts, and others to take appropriate action instantly.
- Security Features: Bot to verify the user via a One-time password (OTP) sent through registered email id/mobile before sharing any information.
- Mobile Devices: Android & iOS Smartphone & Tablets.
- Handover to Human Agent: When Chatbot cannot solve the problem, the conversation is handed over to
a human agent.
- Out of the box integration with Workplace by Facebook.
- Technology: Chyme Bots Builder, Conversation Builder, Award-winning Natural Language Processing (NLP) engine, and Open source AI/Machine learning tools.
- Chatbot acts as a digital assistant for users so that they can obtain key information such as Purchase Order status, Shipment status, scheduled Delivery status, and Payment terms anytime anywhere over a text interface.
- Improved operational efficiency.
- The bot can answer simpler queries, freeing up the agents for more Value-adding tasks.
- Reduced support hours and cost of repetitive tasks.
A global leader in the Beverage industry based in South Africa.