Communication has evolved rapidly in the last few years –from emails on PCs to emails on mobile and messaging on mobile. Mobile mails shrunk the conversations in size. Messaging made conversations more human-like, unlike emails. Messaging/Texting has been embraced by users. As per the report from ‘BI Intelligence’, active monthly users of top 4 messaging apps (WhatsApp, Facebook Messenger, Viber, and WeChat) have surpassed the top 4 social networks (Facebook, Twitter, LinkedIn, and Instagram). This implies that messaging apps are going to be the platforms of the future and Chatbots will be how users increasingly access all sorts of applications/services.
Due to the advancements in Artificial Intelligence (AI), Machine Learning, Natural Language Processing (NLP), and Voice, enterprises have started opting for Chatbots for various business scenarios. This enables enterprises to enhance customer engagement/customer service, reduce costs, automate business processes, collaborate with vendors, and make employees more productive.
Whether you are building a Chabot yourself or outsourcing the development to a third party vendor, you might be faced with various questions and challenges. What strategies must you employ to build productive bots? What bots builder platform must you choose?
We’re here to simplify the process for you. Reading this e-book will help you with all the planning and tools you will need to get started with your bot development activities. Download this guide for the deep insights into how to implement your Chatbots strategy and understand the basics of Chatbots development to prepare your company for smarter and faster execution.