- Industry Solutions
You have invested in IT Service Management (ITSM) systems like ServiceNow and others. Now, provide seamless self-service and automation support with the Chyme Intelligent chatbot for IT Help Desk and increase your employee/agent productivity by making it simpler for them to perform their tasks. Let us jumpstart your Chatbots initiative and enhance your IT Help Desk operations.
Listen to serial entrepreneur, CTO, and innovation expert Srinivasan Subramanian, as he discusses and demos Chyme Chatbots for ServiceNow/ITSM to simplify helpdesk operations. In this webinar, he will discuss:
- Brief overview of the Chyme Bots Platform
- Chatbots for ServiceNow- Use Cases: Create/update incidents, password reset, search knowledge base, transfer to the human agent and other business scenarios.
- Out of the Box integration with Slack
- Deployment Channel: Deploy Chatbots from Slack, ServiceNow Connect Chat, Facebook Messenger/Workplace, Skype for Business, Web chat, and others.
- ServiceNow Chatbots Demo
- Questions and Answers- Initiating the Free POC/Pilot project, extending Chyme standard chatbots, cost or any other questions
Srini will also share lessons learned and how to incorporate artificial intelligence into your chatbots to make them smarter.
About Srinivasan Subramanian:
Srini brings to Unvired more than twenty years of experience in business strategy, management, enterprise software, AI, bot technology, mobility, and product development. Before founding Unvired in 2007, Srini was a Vice President at SAP Labs India in charge of development for SAP’s Supply Chain Management, Product Lifecycle Management, Manufacturing and SAP xMII solutions.
Houston, February 06, 2018 —Unvired Inc., a Digital Solutions provider of Mobile Applications and Artificial Intelligence–enabled chatbots, announced today that the Unvired Digital Enterprise Platform 4.0 has achieved SAP certification as integrated with SAP S/4HANA®. The integration helps ensure that transactions in SAP S/4HANA are performed in a secure manner from mobile devices.
The SAP® Integration and Certification Center (SAP ICC) has certified that Unvired Digital Platform 4.0 integrates with SAP S/4HANA using standard integration technologies. SAP S/4HANA is the next-generation business suite, built for the SAP HANA® platform, with on-premise and cloud deployment options. It is designed to act as the digital core, helping customers drive digital transformation across their entire organizations, taking advantage of the award-winning, role-based user experience of SAP Fiori®.
According to Praveen Kale, Vice President Products, “Unvired Mobile Platform 3.0 was previously certified by SAP to integrate with SAP ERP via SAP NetWeaver®. As customers adopt SAP S/4HANA, it has become very important for us to integrate with it. This certification will help assure our customers about Unvired’s ability to integrate with SAP S/4HANA that conforms to the high standards set by SAP.”
The Unvired Digital Enterprise Platform 4.0 helps create the digital enterprise easily and affordably. It helps enterprises to mobilize business processes and data from various enterprise back-end systems at a significantly lower cost and less time to deploy than competing solutions, supporting enhanced employee engagement and greater employee productivity. Organizations can build user-friendly mobile applications for iOS, Android and Windows devices (smartphones, tablets, smartwatches, and smartglasses) as well as Web apps in a secure and integrated manner. Also, artificial intelligence-enabled text and voice chatbots or conversational interfaces can be engineered into mobile apps.
According to Alok Pant, CEO, Unvired, “We are deploying Unvired’s mobile apps for SAP Enterprise Asset Management (plant maintenance) for our customers that have implemented SAP S/4HANA. Additionally, we have several customers who have requested us to migrate our existing mobile apps that integrate with SAP ERP 6 to now integrate with SAP S/4HANA. With this certification, we aim to give our customers peace of mind as it confirms our ability to integrate with the next-generation business suite from the SAP.”
The demos for Unvired Mobile apps for the SAP Enterprise Asset Management solution/plant maintenance can be viewed using the links Unvired Rounds Manager, Unvired Work Orders Manager & Unvired Inventory Manager.
Unvired is a certified SAP software partner that delivers solutions to enable the Digital Enterprise. Unvired has developed a Bots Platform called Chyme, on top of which, Digital Assistants for Help Desk, Sales, Customer Service, and Procurement have been built. Chyme powered bots are Omni-channel and can be invoked from Slack, Microsoft Skype for Business, Facebook Messenger, Facebook Workplace, Salesforce Chatter, and Cisco Spark. Unvired also offers a Digital Enterprise Platform and Out of the Box as well as custom Mobile apps. Unvired enables businesses to Work Smarter by turning Artificial Intelligence (AI) enabled conversations with Enterprise systems into actions. Headquartered in Houston, Texas, and with customers in N. America, Europe, S. Africa, ANZ, Middle East and APAC, Unvired enables its clients to realize the benefits of enterprise mobility as well as deploy intelligent chatbots that integrate with systems like SAP, ServiceNow, Oracle, Salesforce, and others. For more information, visit us on the web at http://unvired.com/, http://chymebot.com/ and follow us on Twitter at https://twitter.com/unvired, and https://twitter.com/ChymeBot.
SAP, SAP S/4HANA, SAP HANA, SAP Fiori, SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. See http://www.sap.com/corporate-en/legal/copyright/index.epx for additional trademark information and notices. All other product and service names mentioned are the trademarks of their respective companies.
For more information, press only:
Ritu Pant, +1 (408) 933-8607, firstname.lastname@example.org, CST
Media Contact: Ritu Pant, Unvired Inc., +1 (408) 933-8607, email@example.com
Press Release Link: Click here
Unvired Digital Enterprise Platform is now fully integrated with the Vault Project from Hashicorp to enhance the security
The Unvired Digital Enterprise Platform (UDEP) encrypts all configuration and messages before persistence. Industry best practices are followed for the encryption. All data for a company is AES 256 encrypted (the same technology your bank uses to secure your transactions) and decrypted with a symmetric key. Each company has its own symmetric key so that data across companies can never be accessed under any circumstances. Further to secure the keys, they are stored in key files in a landscape that is physically separate from the servers running the UDEP. For e.g. in an AWS environment, they are stored in S/3. The passwords to these key files are stored separately after encrypting with a landscape key.
To further harden this, UDEP is now fully integrated with the VaultProject from Hashicorp. From the Hashicorp website: “Vault secures, stores, and tightly controls access to tokens, passwords, certificates, API keys, and other secrets in modern computing. Vault handles leasing, key revocation, key rolling, and auditing. Through a unified API, users can access an encrypted Key/Value store and network encryption-as-a-service, or generate AWS IAM/STS credentials, SQL/NoSQL databases, X.509 certificates, SSH credentials, and more.”
So how exactly does UDEP use Vault?
The passwords for the key files are now stored in Vault. Each company has its own password stored in Vault. The access tokens for Vault are passed to UDEP via environment variables. These access tokens have tightly configured policies to ensure that the tokens can only access and perform the permitted operations.
Additionally, the auth tokens can be response wrapped. In this case, the real tokens are inserted in a “cubby hole” in Vault and a temporary one-time access token is instead configured for UDEP. UDEP unwraps the token and then uses the “real access token” to access the keys. In case the unwrap operation fails, this indicates that some other operator has intercepted the key and the system can be shut down immediately and the vault sealed to prevent any further compromise. This also ensures that the environment variables that are configured are practically useless for a hacker as they cannot be reused.
To prevent leakage of data in case a token is compromised, the tokens can also be configured to be renewable periodically. Issued tokens can be revoked and then access of keys via these tokens is not permitted.
Further UDEP also supports rotating keys used via Vault. Keys of all companies can be rotated and ensures that your data is as secure as required.
- Keys are stored in a separate Vault.
- Access is provided via response wrapped one time tokens.
- Access tokens can be periodic to facilitate revocation in case of a compromise.
- Keys can be rotated according to your security policy.
- Vault provides a detailed audit log that records all access operations for monitoring and verification.
So with the UDEP and Vault integration, all your configuration information and business data is protected to the maximum. Stay safe.
Enterprise Users can now Access Apps and Perform Work from within Slack
Houston, January 23, 2018 —Unvired Inc., a Digital Solutions provider of Artificial Intelligence (AI) enabled chatbots and Mobile Applications for enterprises, announced today that it has integrated its Chyme Bots Platform with the leading messaging application, Slack.
According to Alok Pant, CEO, Unvired, “Businesses have embraced messaging platforms as a means of collaboration, and Slack is one of the most popular ones. We want to give enterprise users the ability to access their applications and perform their work using natural language (NLP) from within Slack itself. The integration of Chyme powered Chatbots with Slack will greatly enhance productivity and Simplify Work”.
The Chyme app can be downloaded from the Slack App Directory using the link:
The highlights of the Chyme-Slack Integration include:
- Users can access leading IT Help Desk systems like ServiceNow and others from within Slack to Create Incidents, Update Incidents, Reset passwords, or Search the Knowledge Base
- Users can also perform Sales/CRM/HR related tasks from within Slack like Creating or Updating leads in systems like Salesforce and applying for leave in SAP
For more information about Chyme Chatbots and Slack integration, visit http://chymebot.com/slack/
About Unvired Inc.
Unvired delivers solutions to enable the Digital Enterprise. Unvired has developed Chyme, an Enterprise Bots Platform to easily build Digital Assistants(Chatbots) for IT Helpdesk, Sales, Customer Service, Procurement, and other scenarios. Chyme powered bots are omnichannel and can be invoked from Slack, Microsoft Skype for Business, Facebook Messenger and Workplace, Salesforce Chatter, Cisco Spark, Chyme Messenger, and other Messaging apps. Unvired also offers a Mobile Application Development Platform and Out of the Box as well as custom Mobile Apps. Unvired enables businesses to Work Smarter by turning Artificial Intelligence (AI) enabled conversations with Enterprise systems into actions. Headquartered in Houston, Texas, and with customers in N. America, Europe, S. Africa, ANZ, Middle East and APAC, Unvired enables its clients to realize the benefits of enterprise mobility as well as deploy intelligent chatbots that integrate with systems like SAP, ServiceNow, Oracle, Salesforce, and others. For more information, visit us on the web at http://unvired.com, http://chymebot.com/ and follow us on Twitter at https://twitter.com/unvired & https://twitter.com/chymebot.
Media Contact: Ritu Pant, Unvired Inc., 408.933.8607, firstname.lastname@example.org
Press Release Link: Click here
HOUSTON, Dec. 4, 2015 /PRNewswire-iReach/ — Unvired Inc., a Digital Solutions and Mobile Application Development Platform company announced today that it has been featured in a Research Spotlight report on Asset Performance Management (APM). The report, dated, November 19, 2015, is titled: “The Role of Service Providers and Specialized Solution Vendors in APM”.
According to Alok Pant, CEO, Unvired, “We are excited to be recognized in this report on APM by LNS Research, as they are a leading analyst in this space. While Unvired has built mobile apps in various areas, we are especially strong in the area of Enterprise Asset Management/APM. Our APM customers are in Manufacturing, Chemicals, Utilities, Consumer Products, and Oil & Gas industry verticals. We have mobile applications for Work Orders, Rounds/Inspections, Master Data Management, and Inventory/Warehouse Management”.
According to Dan Milkovic, Principal Analyst at LNS Research, “We have identified Unvired as a Specialized Solution Provider in the APM space. We define APM as the processes and technology used to drive optimal performance from assets used to produce goods or services. Unvired’s differentiators are ease of deployment, support of wide variety of mobile devices, and strength in SAP”.
The full report can be accessed on the LNS Research website at the link below: