Unvired’s Customer in North America Latest to Go Live on Unvired Mobile Apps for SAP Plant Maintenance

Customer Implements Unvired Rounds & Work Orders Mobile Apps integrated with SAP S/4HANA.

HOUSTONAug. 30, 2018 /PRNewswire-iReach/ — Unvired Inc., a Digital Solutions provider of Mobile Applications and Artificial Intelligence enabled chatbots announced today that yet another customer in North America has successfully gone live on the Unvired Rounds and Work Orders mobile apps for SAP Plant Maintenance integrated with SAP S/4HANA.

According to Praveen Kale, VP Products at Unvired, “Inspections and asset maintenance at our customer were distributed across both SAP and non-SAP systems and involved substantial paperwork. We collaborated with the customer team to help implement their mobility vision using Unvired Rounds & Work Orders mobile applications. The applications were tailored to enable the customer’s mobile technicians to conduct Inspections and perform Asset Maintenance by employing an intuitive mobile interface, have access to all the equipment drawings and service manuals from SharePoint for offline use, and to eliminate all the tedious paperwork by digitizing their paper-based forms and processes. This digital transformation was offered to the users on two different mobile devices, iOS and Windows.”

The Unvired Rounds and Work Order Mobile apps enable the following:

  • Process Notifications
  • Execute Work Orders
  • Record measurements
  • Lookup stock for spare parts
  • Take pictures and upload attachments
  • Navigate the Functional Location/Equipment hierarchy
  • Access documents from SharePoint or any other DMS for offline use
  • Fully Offline enabled with auto sync features
  • Out of the Box Integration with SAP S/4HANA, SAP ECC, and Microsoft SharePoint

According to Alok Pant, CEO at Unvired, “We are passionate about customer success and delighted that we are enabling their Digital Transformation journey.  Our suite of mobile apps for SAP-centric Enterprise Asset Management/ Plant Maintenance is very powerful and has been deployed by customers globally since 2013.”

Unvired Mobile apps for Operator Rounds & Work Orders and Inventory Manager can be downloaded from Apple App Store, Google Play, and Windows Stores. The demos for Unvired Mobile apps for SAP EAM/Plant Maintenance can be viewed using the links Rounds ManagerWork Orders Manager, and Inventory Manager.

Press Release: Link

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Join Unvired at the HDI San Antonio Event on October 25, 2018

Please join Unvired at the  HDI San Antonio event on October 25 at 11:00 AM – 1:00 PM CDT where we will discuss Chatbots for IT Help Desk/ITSM.

About the Event: Courageous Leadership – Presented by Kevin Martin

Please join us on Thursday, October 25 as Kevin Martin, Lead Project Manager, Alamo PMI Board member, UTSA Professor, Author, and Keynote Speaker presents Courageous Leadership.

Leadership requires a wide-range of integrated skills to be successful at the speed of change and trust.  Discover the business agility, you must exhibit daily to meet the pressures on your vision and goals.

This event is hosted by HDI San Antonio, an IT support/service management community. HDI is the worldwide professional association and certification body for the technical service and support industry.

We look forward to seeing you there!

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Join Unvired at the Maintenance & Reliability Symposium (MaRS), Galveston,Texas

On August 16, Unvired will be presenting at an Asset Maintenance event MaRS 2018, on “Leverage Digital/Mobile Applications For Maintenance/Reliability to Increase Productivity, Plant Uptime, Safety, and Compliance”.  Take this opportunity to speak to Alok Pant, CEO- Unvired and learn how customers are going Digital by leveraging chatbots and mobile apps in Asset Management.

About MaRS, 2018:

MaRS, 2018 is the 12th annual Maintenance and Reliability Symposium hosted by the Houston Chapter of the Society for Maintenance & Reliability Professional’s (HCSMRP). This event is focused on delivering relevant education in the following areas: Business Management; Manufacturing Process Reliability; Equipment Reliability; People Skills and Work Management. The HCSMRP symposium tracks are based on the SMRP body of knowledge (Bok) and a special track on Maintenance & Operations essentials to the success of maintenance, operations, and reliability professionals. Please visit http://www.smrphouston.org/ to know more details.

We hope to chat with you at MaRS, 2018.

 

 

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GDPR Compliance at Unvired

What is the GDPR?

The EU General Data Protection Regulation (GDPR) is the world’s strictest data protection law.  It is by far the most important change in data privacy regulation in 20 years. It provides data protection for all individuals in the European Union.

The GDPR replaces an existing ‘Directive’ on data protection that was issued in 1995, with a new legally enforceable ‘Regulation’ that addresses the collection, use, processing and transfer of personal data of European Union (EU) citizens.

The GDPR is in effect from 25 May 2018.

How does it affect individuals and their personal data?

The GDPR aims to protect EU citizens from privacy breaches in an increasingly data-driven world that is today vastly different from the time in 1995 when the earlier data protection Directive was established.

It strengthens data protection rights for individuals, giving EU citizens more control over their personal data, and harmonizing the regulatory environment for organizations using such data across the European Union.

Key requirements of GDPR

Unvired, as a responsible organization, understands the expectations and is committed to compliance with the GDPR regulation.

At a high level, GDPR requires the following:

  • A transparent and complete disclosure of how data is collected and processed.
  • Providing complete control to individuals with respect to their personal data.
  • Obtaining valid consent from all our respondents and panelist.
  • Implementation of a Data Retention policy so as not to retain personal data longer than necessary.
  • Implementation of technical and organizational information security measures to protect the data.

What GDPR means for Unvired?

We have undertaken a detailed analysis to understand the enhancements required to our privacy framework.

Unvired is considered as a ‘Data Processor’ when it processes personal data on behalf of a data controller. This will typically happen when you use Unvired products and services.

Unvired is a ‘Data Controller’ when we collect the data for billing, marketing or sales prospecting etc.

Unvired as a processor and controller commit to protecting personal data as mandated in EU GDPR.

Completion of Comprehensive Gap Analysis

We have undertaken a detailed analysis to understand the enhancements required to our privacy framework. We are glad to inform you that we have remediated most of the critical gaps.

Privacy Policy

GDPR place an emphasis on making privacy policies understandable and accessible. The GDPR says that the information provided to individuals about how we process their personal data must be concise, transparent, intelligible and easily accessible. It should also be written in clear and plain language.

We have reviewed our existing privacy policy and replaced with a GDPR compliance privacy policy. Our privacy policy spells out exactly how we collect data and use it, among other disclosures and what rights you have as a customer or a respondent.

Data Mapping, Data Inventory, and Lawful Basis

We have completed data inventory and data mapping exercises to identify all the personal data that we collect and use. Against this, we have identified all processing activities and also identified a lawful basis for each of these processing activities.

Privacy Framework

As a high growth organization, we realize the importance of building a culture that accepts and appreciates privacy. Our Privacy governance includes periodic senior management meetings to evaluate the status of the privacy framework.

We have developed the website and external facing privacy policy. We have also developed internal privacy policies that include Data Breach Response Plan, Breach related templates, DPIA Framework, Self Assessment Framework and Retention Policy. We are committed to complying with GDPR and have all the components necessary to meet compliance.

Data Processing Addendums and Cross-Border Transfers

While we aim to limit the sharing of your data, at times, it is necessary to share your data with certain service providers such as hosting services, customer relationship management, and email marketing services. We use third-party tools such as Constant Contact, HubSpot for sending emails and follow-up on leads. These third parties do not share the data further and use it only for the purpose of providing subscribed services.

We have appropriate data processing addendums (DPA) with most of them. These third parties have published data privacy addendum relating to the data processed by them.

To Comply with Laws- If we receive a request for information, we may disclose if we reasonably believe disclosure is in accordance with or required by any applicable law, regulation or legal process.

We have also started to enter into DPA with our customers to provide them sufficient guarantees as required under GDPR. We offer our DPA to our customers to help them meet GDPR requirements.

We offer EU model Contract Clauses / Standard Contract Clauses for any cross-border transfers.

Technical and Organisational measures (TOMs)

Our Information Security practices are adequate to the size and operations of the company. We use cloud service from a European cloud service provider who has the data center in North America. These are physically secured and only accessible to restricted people.

Logical access to personal data is restricted and limited to the IT department and staff working on those specific projects. Our operations floor is physically secured and accessible only to staff.

Training and Awareness

All our operational employees have undergone an hour of awareness training on the importance of Data Protection and GDPR.

Confidentiality Commitment

At Unvired, we sign a Non-Disclosure Agreement (NDA) with all new joiners that ensures confidentiality and privacy of personal data.

Contacts

If you have any further questions on our readiness to GDPR and privacy framework please contact at privacy@unvired.com.

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On Demand Webinar: Chatbots for ServiceNow/ITSM to Enhance Help Desk Operations

You have invested in IT Service Management (ITSM) systems like ServiceNow and others. Now, provide seamless self-service and automation support with the Chyme Intelligent chatbot for IT Help Desk and increase your employee/agent productivity by making it simpler for them to perform their tasks. Let us jumpstart your Chatbots initiative and enhance your IT Help Desk operations.

Listen to serial entrepreneur, CTO, and innovation expert Srinivasan Subramanian, as he discusses and demos Chyme Chatbots for ServiceNow/ITSM to simplify helpdesk operations. In this webinar, he will discuss:

  • Brief overview of the Chyme Bots Platform
  • Chatbots for ServiceNow- Use Cases: Create/update incidents, password reset, search knowledge base, transfer to the human agent and other business scenarios.
  • Out of the Box integration with Slack
  • Deployment Channel: Deploy Chatbots from Slack, ServiceNow Connect Chat, Facebook Messenger/Workplace, Skype for Business, Web chat, and others.
  • ServiceNow Chatbots Demo
  • Questions and Answers- Initiating the Free POC/Pilot project, extending Chyme standard chatbots, cost or any other questions

Srini will also share lessons learned and how to incorporate artificial intelligence into your chatbots to make them smarter.

About Srinivasan Subramanian:

Srini brings to Unvired more than twenty years of experience in business strategy, management, enterprise software, AI, bot technology, mobility, and product development. Before founding Unvired in 2007, Srini was a Vice President at SAP Labs India in charge of development for SAP’s Supply Chain Management, Product Lifecycle Management, Manufacturing and SAP xMII solutions.

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