Join Unvired at the Maintenance & Reliability Symposium (MaRS), Galveston,Texas

On August 16, Unvired will be presenting at an Asset Maintenance event MaRS 2018, on “Leverage Digital/Mobile Applications For Maintenance/Reliability to Increase Productivity, Plant Uptime, Safety, and Compliance”.  Take this opportunity to speak to Alok Pant, CEO- Unvired and learn how customers are going Digital by leveraging chatbots and mobile apps in Asset Management.

About MaRS, 2018:

MaRS, 2018 is the 12th annual Maintenance and Reliability Symposium hosted by the Houston Chapter of the Society for Maintenance & Reliability Professional’s (HCSMRP). This event is focused on delivering relevant education in the following areas: Business Management; Manufacturing Process Reliability; Equipment Reliability; People Skills and Work Management. The HCSMRP symposium tracks are based on the SMRP body of knowledge (Bok) and a special track on Maintenance & Operations essentials to the success of maintenance, operations, and reliability professionals. Please visit http://www.smrphouston.org/ to know more details.

We hope to chat with you at MaRS, 2018.

 

 

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GDPR Compliance at Unvired

What is the GDPR?

The EU General Data Protection Regulation (GDPR) is the world’s strictest data protection law.  It is by far the most important change in data privacy regulation in 20 years. It provides data protection for all individuals in the European Union.

The GDPR replaces an existing ‘Directive’ on data protection that was issued in 1995, with a new legally enforceable ‘Regulation’ that addresses the collection, use, processing and transfer of personal data of European Union (EU) citizens.

The GDPR is in effect from 25 May 2018.

How does it affect individuals and their personal data?

The GDPR aims to protect EU citizens from privacy breaches in an increasingly data-driven world that is today vastly different from the time in 1995 when the earlier data protection Directive was established.

It strengthens data protection rights for individuals, giving EU citizens more control over their personal data, and harmonizing the regulatory environment for organizations using such data across the European Union.

Key requirements of GDPR

Unvired, as a responsible organization, understands the expectations and is committed to compliance with the GDPR regulation.

At a high level, GDPR requires the following:

  • A transparent and complete disclosure of how data is collected and processed.
  • Providing complete control to individuals with respect to their personal data.
  • Obtaining valid consent from all our respondents and panelist.
  • Implementation of a Data Retention policy so as not to retain personal data longer than necessary.
  • Implementation of technical and organizational information security measures to protect the data.

What GDPR means for Unvired?

We have undertaken a detailed analysis to understand the enhancements required to our privacy framework.

Unvired is considered as a ‘Data Processor’ when it processes personal data on behalf of a data controller. This will typically happen when you use Unvired products and services.

Unvired is a ‘Data Controller’ when we collect the data for billing, marketing or sales prospecting etc.

Unvired as a processor and controller commit to protecting personal data as mandated in EU GDPR.

Completion of Comprehensive Gap Analysis

We have undertaken a detailed analysis to understand the enhancements required to our privacy framework. We are glad to inform you that we have remediated most of the critical gaps.

Privacy Policy

GDPR place an emphasis on making privacy policies understandable and accessible. The GDPR says that the information provided to individuals about how we process their personal data must be concise, transparent, intelligible and easily accessible. It should also be written in clear and plain language.

We have reviewed our existing privacy policy and replaced with a GDPR compliance privacy policy. Our privacy policy spells out exactly how we collect data and use it, among other disclosures and what rights you have as a customer or a respondent.

Data Mapping, Data Inventory, and Lawful Basis

We have completed data inventory and data mapping exercises to identify all the personal data that we collect and use. Against this, we have identified all processing activities and also identified a lawful basis for each of these processing activities.

Privacy Framework

As a high growth organization, we realize the importance of building a culture that accepts and appreciates privacy. Our Privacy governance includes periodic senior management meetings to evaluate the status of the privacy framework.

We have developed the website and external facing privacy policy. We have also developed internal privacy policies that include Data Breach Response Plan, Breach related templates, DPIA Framework, Self Assessment Framework and Retention Policy. We are committed to complying with GDPR and have all the components necessary to meet compliance.

Data Processing Addendums and Cross-Border Transfers

While we aim to limit the sharing of your data, at times, it is necessary to share your data with certain service providers such as hosting services, customer relationship management, and email marketing services. We use third-party tools such as Constant Contact, HubSpot for sending emails and follow-up on leads. These third parties do not share the data further and use it only for the purpose of providing subscribed services.

We have appropriate data processing addendums (DPA) with most of them. These third parties have published data privacy addendum relating to the data processed by them.

To Comply with Laws- If we receive a request for information, we may disclose if we reasonably believe disclosure is in accordance with or required by any applicable law, regulation or legal process.

We have also started to enter into DPA with our customers to provide them sufficient guarantees as required under GDPR. We offer our DPA to our customers to help them meet GDPR requirements.

We offer EU model Contract Clauses / Standard Contract Clauses for any cross-border transfers.

Technical and Organisational measures (TOMs)

Our Information Security practices are adequate to the size and operations of the company. We use cloud service from a European cloud service provider who has the data center in North America. These are physically secured and only accessible to restricted people.

Logical access to personal data is restricted and limited to the IT department and staff working on those specific projects. Our operations floor is physically secured and accessible only to staff.

Training and Awareness

All our operational employees have undergone an hour of awareness training on the importance of Data Protection and GDPR.

Confidentiality Commitment

At Unvired, we sign a Non-Disclosure Agreement (NDA) with all new joiners that ensures confidentiality and privacy of personal data.

Contacts

If you have any further questions on our readiness to GDPR and privacy framework please contact at privacy@unvired.com.

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Watch Webinar: Chatbots for ServiceNow/ITSM to Enhance Help Desk Operations

You have invested in IT Service Management (ITSM) systems like ServiceNow and others. Now, provide seamless self-service and automation support with the Chyme Intelligent chatbot for IT Help Desk and increase your employee/agent productivity by making it simpler for them to perform their tasks. Let us jumpstart your Chatbots initiative and enhance your IT Help Desk operations.

Listen to serial entrepreneur, CTO, and innovation expert Srinivasan Subramanian, as he discusses and demos Chyme Chatbots for ServiceNow/ITSM to simplify helpdesk operations. Srini will also share lessons learned and how to incorporate artificial intelligence into your chatbots to make them smarter.

About Srinivasan Subramanian:

Srini brings to Unvired more than twenty years of experience in business strategy, management, enterprise software, AI, bot technology, mobility, and product development. Before founding Unvired in 2007, Srini was a Vice President at SAP Labs India in charge of development for SAP’s Supply Chain Management, Product Lifecycle Management, Manufacturing and SAP xMII solutions.

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Unvired Digital Enterprise Platform 4.0 Achieves SAP-Certified Integration with SAP S/4HANA®

Houston, February 06, 2018 —Unvired Inc., a Digital Solutions provider of Mobile Applications and Artificial Intelligence–enabled chatbots, announced today that the Unvired Digital Enterprise Platform 4.0 has achieved SAP certification as integrated with SAP S/4HANA®. The integration helps ensure that transactions in SAP S/4HANA are performed in a secure manner from mobile devices.

The SAP® Integration and Certification Center (SAP ICC) has certified that Unvired Digital Platform 4.0 integrates with SAP S/4HANA using standard integration technologies. SAP S/4HANA is the next-generation business suite, built for the SAP HANA® platform, with on-premise and cloud deployment options. It is designed to act as the digital core, helping customers drive digital transformation across their entire organizations, taking advantage of the award-winning, role-based user experience of SAP Fiori®.

According to Praveen Kale, Vice President Products, “Unvired Mobile Platform 3.0 was previously certified by SAP to integrate with SAP ERP via SAP NetWeaver®. As customers adopt SAP S/4HANA, it has become very important for us to integrate with it. This certification will help assure our customers about Unvired’s ability to integrate with SAP S/4HANA that conforms to the high standards set by SAP.”

The Unvired Digital Enterprise Platform 4.0 helps create the digital enterprise easily and affordably. It helps enterprises to mobilize business processes and data from various enterprise back-end systems at a significantly lower cost and less time to deploy than competing solutions, supporting enhanced employee engagement and greater employee productivity. Organizations can build user-friendly mobile applications for iOS, Android and Windows devices (smartphones, tablets, smartwatches, and smartglasses) as well as Web apps in a secure and integrated manner. Also, artificial intelligence-enabled text and voice chatbots or conversational interfaces can be engineered into mobile apps.

According to Alok Pant, CEO, Unvired, “We are deploying Unvired’s mobile apps for SAP Enterprise Asset Management (plant maintenance) for our customers that have implemented SAP S/4HANA. Additionally, we have several customers who have requested us to migrate our existing mobile apps that integrate with SAP ERP 6 to now integrate with SAP S/4HANA. With this certification, we aim to give our customers peace of mind as it confirms our ability to integrate with the next-generation business suite from the SAP.”

The demos for Unvired Mobile apps for the SAP Enterprise Asset Management solution/plant maintenance can be viewed using the links Unvired Rounds Manager, Unvired Work Orders Manager & Unvired Inventory Manager.

About Unvired:

Unvired is a certified SAP software partner that delivers solutions to enable the Digital Enterprise. Unvired has developed a Bots Platform called Chyme, on top of which, Digital Assistants for Help Desk, Sales, Customer Service, and Procurement have been built.  Chyme powered bots are Omni-channel and can be invoked from Slack, Microsoft Skype for Business, Facebook Messenger, Facebook Workplace, Salesforce Chatter, and Cisco Spark.  Unvired also offers a Digital Enterprise Platform and Out of the Box as well as custom Mobile apps. Unvired enables businesses to Work Smarter by turning Artificial Intelligence (AI) enabled conversations with Enterprise systems into actions. Headquartered in Houston, Texas, and with customers in N. America, Europe, S. Africa, ANZ, Middle East and APAC, Unvired enables its clients to realize the benefits of enterprise mobility as well as deploy intelligent chatbots that integrate with systems like SAP, ServiceNow, Oracle, Salesforce, and others. For more information, visit us on the web at http://unvired.com/, http://chymebot.com/ and follow us on Twitter at https://twitter.com/unvired, and https://twitter.com/ChymeBot.

SAP, SAP S/4HANA, SAP HANA, SAP Fiori, SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. See http://www.sap.com/corporate-en/legal/copyright/index.epx for additional trademark information and notices. All other product and service names mentioned are the trademarks of their respective companies.

For more information, press only:

Ritu Pant, +1 (408) 933-8607, ritu@unvired.com, CST

Media Contact: Ritu Pant, Unvired Inc., +1 (408) 933-8607, ritu@unvired.com

Press Release Link: Click here

 

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Unvired Digital Enterprise Platform is now fully integrated with the Vault Project from Hashicorp to enhance the security

The Unvired Digital Enterprise Platform (UDEP) encrypts all configuration and messages before persistence. Industry best practices are followed for the encryption. All data for a company is AES 256 encrypted (the same technology your bank uses to secure your transactions) and decrypted with a symmetric key. Each company has its own symmetric key so that data across companies can never be accessed under any circumstances. Further to secure the keys, they are stored in key files in a landscape that is physically separate from the servers running the UDEP. For e.g. in an AWS environment, they are stored in S/3. The passwords to these key files are stored separately after encrypting with a landscape key.

To further harden this, UDEP is now fully integrated with the VaultProject from Hashicorp. From the Hashicorp website: “Vault secures, stores, and tightly controls access to tokens, passwords, certificates, API keys, and other secrets in modern computing. Vault handles leasing, key revocation, key rolling, and auditing. Through a unified API, users can access an encrypted Key/Value store and network encryption-as-a-service, or generate AWS IAM/STS credentials, SQL/NoSQL databases, X.509 certificates, SSH credentials, and more.”

So how exactly does UDEP use Vault?

The passwords for the key files are now stored in Vault.  Each company has its own password stored in Vault. The access tokens for Vault are passed to UDEP via environment variables. These access tokens have tightly configured policies to ensure that the tokens can only access and perform the permitted operations.

Additionally, the auth tokens can be response wrapped. In this case, the real tokens are inserted in a “cubby hole” in Vault and a temporary one-time access token is instead configured for UDEP. UDEP unwraps the token and then uses the “real access token” to access the keys. In case the unwrap operation fails, this indicates that some other operator has intercepted the key and the system can be shut down immediately and the vault sealed to prevent any further compromise. This also ensures that the environment variables that are configured are practically useless for a hacker as they cannot be reused.

To prevent leakage of data in case a token is compromised, the tokens can also be configured to be renewable periodically. Issued tokens can be revoked and then access of keys via these tokens is not permitted.

Further UDEP also supports rotating keys used via Vault. Keys of all companies can be rotated and ensures that your data is as secure as required.

To summarize:

  1. Keys are stored in a separate Vault.
  2. Access is provided via response wrapped one time tokens.
  3. Access tokens can be periodic to facilitate revocation in case of a compromise.
  4. Keys can be rotated according to your security policy.
  5. Vault provides a detailed audit log that records all access operations for monitoring and verification.

So with the UDEP and Vault integration, all your configuration information and business data is protected to the maximum. Stay safe.

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