An HR Chatbot that Simplifies Leave Application at a Global Beverage Company

Natural Language and AI-enabled HR Chatbot integrated with Workplace by Facebook.

CPG Leader

Industry: Beverage

Solution: Natural Language and AI-enabled HR Chatbot integrated with Workplace by Facebook.

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Business Challenges

  • Free up the HR team’s time from responding to simple queries so that they can focus on “strategize, plan, recruit and manage talent.”
  • Lower Productivity as Employees has to wait to receive a response from HR.
  • Enable the employees with easy access to HR information like – check leave balance, apply for leave, and leave approval via text/messaging apps.
  • Improve employee communications across the company

Solution

  • A Chatbot/Conversational Interface for HR queries.
  • Automation: Repetitive tasks like check leave balance, apply for leave, leave approvals can be handled by the bots.
  • Knowledge Base search: AI-powered bots provide the most relevant solution to users’ problems based on historical effectiveness.
  • Natural language enabled HR bot that makes SAP systems access easy.
  • Out of the Box Integration with Workplace by Facebook.
  • Security Features: Bots to verify the users via Onetime password (OTP) sent through registered email id before taking any action.
  • Technology: Chyme Bots Builder, Conversation Builder, Award-winning Natural Language Processing (NLP) engine, Open source AI/Machine learning tools.

Benefits

  • Improved HR productivity
  • 24/7 HR support, Personalized Interactions
  • Quick Approval process & easy access to information.
  • Provide a Text interface in line with the Messaging trend.

About Customer

A global leader in the Beverage industry based in South Africa.