Virtual Damage Assessment Chatbot using Photo-based Estimations for Rapid Claims Processing

Leading Fleet Management Company in the USA deployed virtual damage assessment Chatbot to enable virtual appraisals that save time and cost associated with physical vehicle inspections.

Leading Fleet Management Company in USA

Industry: Insurance, Fleet Management

Solution: Vehicle Damage Assessment Chatbot for Photo-based Estimations powered by Unvired Chyme Bots Platform.

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Business Challenges

  • Enable Virtual Appraisals and Contact-free Estimates.
  • Enable Social Distancing by eliminating the need for a driver to go to a repair body shop /service center or physical contact with an appraiser in the field.
  • Enable faster Claims Processing and enhance customer satisfaction.


Vehicle Damage Assessment Chatbot for virtual inspections powered by Chyme Bots Platform:

  • Fleet drivers upload the vehicle damage photos and key vehicle information like odometer readings, license plate, and vehicle identification number to report claims.
  • Claims approval team reviews the photos and submits to the selected repair shop for cost estimate if found eligible.
  • Integration with MS SQL server (backend system).
  • Bot Personality: Empathetic personality (tone, language, and sentiments) of chatbot makes driver’s experience pleasant at their difficult times.


  • Enables Social Distancing & Enhances Driver Safety during COVID-19.
  • Contact-free Estimates
  • Virtual inspection saves time and cost associated with physical vehicle inspections.

About Customer

The customer is one of the largest fleet management companies in the USA.