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Voice-enabled Salesbot to access Sales/CRM data via Google Assistant
Natural Language and AI-enabled Salesbot via which salespersons can access Sales/CRM data via Google Assistant.
Solution: Natural Language and AI-enabled Salesbot via which salespersons can access Sales/CRM data via Voice Interface (Google Assistant).
- Lower Sales productivity as the salesperson has to call and wait to get the information as Helpdesk operators access different systems.
- The salesperson has to manually create the new leads, update the lead status, and account formation in the sales system/CRM.
- Difficult for the sales team to manage meeting calendar & daily activities when on a field trip.
- Reactive decisions based on outdated information.
- Need for a more natural interface than Text-based Chatbots.
- Out of the Box integration with Google Assistant.
- Integration with SAP ECC 6.0 (SD module) & SysPro.
- Speech Recognition: Salesbot converts Voice to Text and responds with relevant information via Voice output (Text to Voice).
- Salesbot to provide support on critical sales data like the stock list, revenue, receivables, credit, market share, product information, and more.
- Salesbot leverages Machine Learning to alert sales personnel (based on their location and the customers they are meeting) about credit history, outstanding amount, and payment terms.
- Security Features: Bot verifies the user via a One-time password (OTP) sent through registered email id/mobile before sharing any information.
- Salesbot starts a conversation with customizable voice input like ‘Hello Salesbot/Hello Google’.
- Mobile Devices: Android Smartphones & Tablets.
- Technology: Chyme Bots Builder, Conversation Builder, Award-winning Natural Language Processing (NLP) engine, Open source AI/Machine learning.
- Increased Sales Productivity (Account Information, Schedule Meeting).
- Reduced Sales Helpdesk Support hours and Costs.
- Sales Chatbot acts as a personal Voice Digital Assistant for every salesperson to automate sales system interaction via a voice interface.
- The focus is on sales leaving the CRM system interaction to the Chatbot.
- Voice rather than text makes communications easier and more natural.
- Hands-free mode allows for multiple tasks (salesperson can get the customer information using voice interface with the Salesbot while driving the car.)
A global leader in the Beverage industry based in South Africa.