Voice-enabled Salesbot to access Sales/CRM data via Google Assistant

Natural Language and AI-enabled Salesbot via which salespersons can access Sales/CRM data via Google Assistant.

CPG Leader

Industry: Beverage

Solution: Natural Language and AI-enabled Salesbot via which salespersons can access Sales/CRM data via Voice Interface (Google Assistant).

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Business Challenges

  • Lower Sales productivity as the salesperson has to call and wait to get the information as Helpdesk operators access different systems.
  • The salesperson has to manually create the new leads, update the lead status, and account formation in the sales system/CRM.
  • Difficult for the sales team to manage meeting calendar & daily activities when on a field trip.
  • Reactive decisions based on outdated information.
  • Need for a more natural interface than Text-based Chatbots.


  • Out of the Box integration with Google Assistant.
  • Integration with SAP ECC 6.0 (SD module) & SysPro.
  • Speech Recognition: Salesbot converts Voice to Text and responds with relevant information via Voice output (Text to Voice).
  • Salesbot to provide support on critical sales data like the stock list, revenue, receivables, credit, market share, product information, and more.
  • Salesbot leverages Machine Learning to alert sales personnel (based on their location and the customers they are meeting) about credit history, outstanding amount, and payment terms.
  • Security Features: Bot verifies the user via a One-time password (OTP) sent through registered email id/mobile before sharing any information.
  • Salesbot starts a conversation with customizable voice input like ‘Hello Salesbot/Hello Google’.
  • Mobile Devices: Android Smartphones & Tablets.
  • Technology: Chyme Bots Builder, Conversation Builder, Award-winning Natural Language Processing (NLP) engine, Open source AI/Machine learning.


  • Increased Sales Productivity (Account Information, Schedule Meeting).
  • Reduced Sales Helpdesk Support hours and Costs.
  • Sales Chatbot acts as a personal Voice Digital Assistant for every salesperson to automate sales system interaction via a voice interface.
  • The focus is on sales leaving the CRM system interaction to the Chatbot.
  • Voice rather than text makes communications easier and more natural.
  • Hands-free mode allows for multiple tasks (salesperson can get the customer information using voice interface with the Salesbot while driving the car.)

About Customer

A global leader in the Beverage industry based in South Africa.