Procurement Chatbot to support Employees & Suppliers at a Global Beverage company

Chyme Procurement bot acts as a digital assistant for both Employees & Suppliers to provide support for procurement queries at a Global Beverages Company.

CPG Leader

Industry: Beverage

Solution: Natural Language and AI-enabled Procurement Chatbot to support Employees & Suppliers via Workplace by Facebook.

Download Case Study
icon

Business Challenges

  • Employees have to call the Helpdesk operators to obtain relevant information on procurement related queries.
  • Lower Productivity as Employees has to wait to get the required information as Helpdesk operators have to access multiple ERP systems to get the information.
  • Alert Employees about document approvals like Purchase Orders and Sales Contracts to take appropriate action instantly.
  • Enable Suppliers with key information like outstanding amount, Payment terms, and contract details.
  • Need to provide 24/7 support to keep business users productive.

Solution

  • AI and Natural Language Processing (NLP) powered Chatbot/Conversational Interface for both Employees & Suppliers to provide support for procurement queries via Text Interface.
  • Integration with SAP ECC 6.0 & SysPro for easy access to real-time information.
  • Procurement bot to provide information on simple queries like Order Status, Shipment Status, Stock Availability, Stock Price, Supplier Status, and Contract details freeing up agents for more productive work.
  • Chatbot to alert the users for approvals of Purchase Orders, Sales Contracts, and others to take appropriate action instantly.
  • Security Features: Bot to verify the user via a One-time password (OTP) sent through registered email id/mobile before sharing any information.
  • Mobile Devices: Android & iOS Smartphone & Tablets.
  • Handover to Human Agent: When Chatbot cannot solve the problem, the conversation is handed over to
    a human agent.
  • Out of the box integration with Workplace by Facebook.
  • Technology: Chyme Bots Builder, Conversation Builder, Award-winning Natural Language Processing (NLP) engine, and Open source AI/Machine learning tools.

Benefits

  • Chatbot acts as a digital assistant for users so that they can obtain key information such as Purchase Order status, Shipment status, scheduled Delivery status, and Payment terms anytime anywhere over a text interface.
  • Improved operational efficiency.
  • The bot can answer simpler queries, freeing up the agents for more Value-adding tasks.
  • Reduced support hours and cost of repetitive tasks.

About Customer

A global leader in the Beverage industry based in South Africa.