The customers’ perception is your reality
Global CPG Leader deployed Unvired CRM App to enhance Customer Service
Mobile Application that integrates with SAP CRM, enabling the sales executives with access to Customer Data, Account Receivables, and complete Customer Survey via Windows 8 tablets.
Global CPG Leader
COMPANY – Global CPG Leader in South Africa
INDUSTRY – Consumer Products
SOLUTION – Mobile App integrated with SAP CRM 7 & SAP ECC 6.0, enabling the sales executives with access to Customer Data, Account Receivables, and complete Customer Survey via Windows 8 tablets.
- Sales executives needed to access and manage customer data in the Field
- Need to complete customer satisfaction surveys in the Field
- Need to settle un-signed invoices, which are printed and signed-off
- Map-based routing for optimal travel to customer locations
- KPI analysis of delivery performance
- Mobile App to access data from SAP CRM 7 and SAP ECC 6.0
- Perform tasks related to Accounts Receivables function
- Manage complaints of customers
- Complete Surveys
- Update Customer Master Data (Geo-coordinates)
- Google Maps Integration for planning customer visits travel
- Print: Unsigned and Disputed Invoices
- Mobile devices: Windows 8 Tablets
- Enhanced Customer Satisfaction
- Improved Master Data accuracy
- Enhanced Cash Flow: Compressed Order to Cash (OTC) cycle
Customer is a Global CPG Leader in South Africa.