Voice-enabled Procurement Bot to Support Employees and Suppliers at a Global Beverage Company

AI and Natural Language Processing (NLP) powered Chatbot/Conversational Interface for both Employees & Suppliers to provide support for procurement queries via Google Assistant (voice).

CPG Leader

Industry: Beverage

Solution: Natural Language and AI-enabled Procurement Bot to support Employees & Suppliers via Voice Interface (Google Assistant).

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Business Challenges

  • Employees have to call the Helpdesk operators to obtain relevant information on procurement related queries.
  • Lower productivity as Employees has to wait to get the required information as Helpdesk operators have to access multiple ERP systems to get the information.
  • Alert Employees about document approvals like Purchase Orders and Sales Contracts to take appropriate action instantly.
  • Enable Suppliers with key information like outstanding amount, Payment terms, and contract details.
  • Need to provide 24/7 support to keep business users productive.
  • Enable the users to do their Tasks Hands-Free.

Solution

  • Out of the Box Integration with Google Assistant.
  • Integration with SAP ECC 6.0 & SysPro for easy access to real-time information.
  • Speech Recognition: Procurement bot converts Voice to Text and responds with relevant information via Voice output (Text to Voice).
  • Procurement bot provides information on simpler queries like Order Status, Shipment Status, Stock Availability,
  • Stock Price, Supplier Status, and Contract details freeing up agents for more challenging work.
  • Chatbot alerts the users for approvals of Purchase Orders and Sales Contracts to take appropriate action instantly.
  • Security Features: Bot to verify the user via a One-time password (OTP) sent through registered email id/ mobile before sharing any information.
  • Users to start a conversation with the Google Assistant with customizable voice input like ‘Hello Salesbot/Hello Google’.
  • Mobile Devices: Android Smartphones & Tablet Technology: Chyme Bots Builder, Conversation Builder, Award-winning Natural Language Processing (NLP) engine, and Open source AI/Machine learning tools.
  • Technology: Chyme Bots Builder, Conversation Builder, Award-winning Natural Language Processing (NLP) engine, and Open source AI/Machine learning tools.

Benefits

  • Reduced Helpdesk support hours and cost.
  • The use of Voice rather than text makes interaction more intuitive and faster.
  • Chatbot serves as a personal Voice digital assistant for the users to obtain key information about Purchase Order status, Shipment status, scheduled Delivery status, and Payment terms anytime anywhere.
  • Improved operational efficiency.
  • Hands-free mode allows users to do multiple tasks.
  • Bot freeing up the agents for more Value-adding tasks.

About Customer

A global leader in the Beverage industry based in South Africa.