Generative AI (GenAI) is reshaping how businesses operate, innovate, and drive efficiency. As we speak to our customers regarding GenAI, we frequently hear a common question- Can we trust GenAI with our sensitive business data? 

It’s a valid concern. A recent Wharton report, Navigating Generative AI’s Early Years – AI Adoption Report, mentioned that data security & privacy is the #1 barrier to GenAI adoption. 

SAP addresses these concerns by providing secure AI services using SAP Business AI. By embedding GenAI into SAP Business Technology Platform (SAP BTP), it helps organizations innovate responsibly—without compromising on trust or data integrity. 

In this blog, we explore how SAP ensures data security and compliance for GenAI apps:  

SAP’s Approach to AI: Responsible, Reliable, Relevant 

SAP’s approach to AI is guided by a ‘3R’ principles:  

1. Responsible AI: Ensuring ethical development and responsible use of AI. 
2. Reliable AI: Delivering consistent, trustworthy, and accurate AI solutions. 
3. Relevant AI: Focusing on AI solutions that address real business needs. 

GenAI Guardrails: How SAP Secures Your Business Data 

SAP uses a multi-layered security approach that leverages SAP BTP AI services to protect data & privacy when using generative AI:  

1.Secure AI Development Lifecycle: 

From design to deployment, SAP integrates security by design at every stage of AI lifecycle. All AI applications are developed using SAP’s Secure Software Development Lifecycle (SSDLC), which includes: 

• Encryption for data at rest and in transit 

• Role-Based Access Control (RBAC) to define who can access what 

• Multifactor authentication (MFA) for added protection 

• Audit trails for full visibility into data access and model use 

2. Data Isolation & Separation:  

To prevent data leaks, SAP enforces strict data isolation and tenant separation between customer environments. Each SAP BTP subaccount is securely isolated, preventing any cross-customer data access. Customer data and workloads are scoped within secure containers, ensuring dedicated environments.  

Additionally, SAP employs an inference-only mode, which means customer prompts are never used to train or fine-tune 3rd party large language models (LLMs). 

3. Data Privacy and Protection:   

To protect sensitive information during GenAI interactions, SAP uses several techniques:  

1. Content filtering screens inputs and outputs for unsafe or non-compliant language. 
2. Data masking or pseudonymization ensures Personal Identifiable Information (PII) are masked before being sent to LLMs for processing and restored afterward if needed. 
3. Grounding allows SAP to use your internal enterprise data hosted in SAP BTP to enhance AI responses without exposing it to LLMs. This internal data is queried and summarized prior to interacting with LLMs, maintaining confidentiality while enhancing response accuracy. 

 4. Secure Integration with LLMs:  

When accessing external LLMs like OpenAI, Vertex AI, or Anthropic via SAP AI Core, SAP acts as a secure intermediary. All requests are proxied through SAP infrastructure using encrypted (TLS) channels. No customer credentials or keys are shared with LLMs unless explicitly permitted.  

 5. Data Governance & Compliance: 

SAP has a comprehensive data governance framework with clear policies for data handling, regular audits, and continuous monitoring to comply with global regulations such as SOC 2, GDPR, and ISO/IEC 27001. 

6. Ethical AI & Human Oversight 

SAP has developed a comprehensive guideline for ethical use of AI to ensure:  

• AI models are developed and used responsibly 

• Bias and fairness issues are addressed 

• Transparency and explainability are prioritized 

• Human oversight is maintained throughout the AI lifecycle 

Unvired: Your SAP-Certified Partner for Building GenAI Apps using SAP Business AI 

While SAP provides the foundation for Responsible AI, partners like Unvired help you build and deploy these solutions securely. 

As an SAP-certified partner, we specialize in building Generative AI Apps using SAP Business AI. Our expertise in SAP BTP, Generative AI Hub, and SAP AI Core enables us to deliver secure, scalable, and intelligent business applications. 

Watch our on-demand webinar: How to Build Generative AI Apps using SAP BTP 

One of our flagship solutions is Unvired AI Maintenance Genie Agent—an SAP-certified solution built with SAP Business AI. This AI Agent helps maintenance teams: 

1. Create & close maintenance notifications by suggesting object parts, damage codes, and failure mode.  
2. Analyze sub-component failures to identify patterns and improve supply chain 
3. Intelligent document searches powered by SAP HANA Vector Engine Search 

The Unvired AI Maintenance Genie is listed on the SAP-certified Solutions Directory and can also be found on the SAP Store. 

Whether you’re looking to build generative AI for maintenance, HR, finance, or customer service- Unvired can help!  

Interested in learning more? Contact us today to schedule a call.