The customers’ perception is your reality
AI-enabled Chatbot for Customer Service at a Leading CPG Company
Chyme Chatbot Integration with Facebook Messenger for Customer Service at a Leading Consumer Products Company.
CPG company in Russia
Industry: Consumer Products
Solution: Natural language and AI-enabled Chatbot via which customers can receive Customer Service via Facebook Messenger.
- Need to increase Customer Engagement with the Brand.
- Improve customer service experience and align with customers who have embraced text/messaging apps.
- Rapid resolution of customer queries related to product information, schedule appointments for customers, and help the customer find the nearest store.
- Seeking a better way to gather and analyze customer feedback.
- A Conversational Interface for customers to interact with customer service.
- Chatbots to locate the nearest store, schedule appointments and search for product information
- Knowledge Base Search: AI-powered bots provide the most relevant solution to users’ problems based
on historical effectiveness.
- Handover to Human Agent: When Chatbot cannot solve the problem, the conversation is handed over to a human via a ticket with the chat transcript.
- Out of the Box Integration with Facebook Messenger.
- Omni-Channel Experience: iOS, Android & Webchat
- Technology: Chyme Bots Builder, Conversation Builder, Award-winning Natural Language Processing (NLP) engine, Open source AI/Machine learning tools.
- Increased Marketing/Brand Awareness
- Enhanced Customer Engagement
- Rapid resolution of customer queries and enhanced customer loyalty
- Reduced support hours & cost of repetitive queries.
Leading Consumer Products company based in Russia.