The customers’ perception is your reality
AI-enabled Chatbot for Customer Service at a Leading CPG Company
Chyme Chatbot Integration with Facebook Messenger for Customer Service at a Leading Consumer Products Company.
CPG company in Russia
Industry: Consumer Products
Solution: Natural language and AI-enabled Chatbot via which customers can receive Customer Service via Facebook Messenger.
- Need to increase Customer Engagement with the Brand.
- Improve customer service experience and align with customers who have embraced text/messaging apps.
- Rapid resolution of customer queries related to product information, schedule appointments for customers, and help the customer find the nearest store.
- Seeking a better way to gather and analyze customer feedback.
- A Conversational Interface for customers to interact with customer service.
- Chatbots to locate the nearest store, schedule appointments and search for product information
- Knowledge Base Search: AI-powered bots provide the most relevant solution to users’ problems based
on historical effectiveness.
- Handover to Human Agent: When Chatbot cannot solve the problem, the conversation is handed over to a human via a ticket with the chat transcript.
- Out of the Box Integration with Facebook Messenger.
- Omni-Channel Experience: iOS, Android & Webchat
- Technology: Chyme Bots Builder, Conversation Builder, Award-winning Natural Language Processing (NLP) engine, Open source AI/Machine learning tools.
- Increased Marketing/Brand Awareness
- Enhanced Customer Engagement
- Rapid resolution of customer queries and enhanced customer loyalty
- Reduced support hours & cost of repetitive queries.
Leading Consumer Products company based in Russia.
Our Blissfully Happy Customers
We selected the Unvired Mobile Platform over other competing platforms because it offered us the greatest value, ease of building custom applications and seamless integration with SAP. Kaneka Americas is live on the Unvired Mobile Rounds Manager and the Unvired Warehouse Management mobile apps (that integrate with SAP) which have enhanced our Asset Maintenance and Shipping processes. Another major reason for selecting Unvired is its team of skilled individuals who understand both SAP and Mobility and are able to identify business opportunities. We found Unvired to be flexible, cost-effective, and responsive while delivering on time. We regard them as our extended team.
At WEL Networks we are always looking at innovative ways to deliver the best in safety and service. This trial was extremely successful and it gave our executives hands-on experience with the Unvired application before selecting Unvired and Cirrotec as our mobile solution providers. Having the ability to approve purchase orders away from their desks simplifies and streamlines the PO approval process, driving commercial efficiencies. In addition to the Workflow App, we are also deploying the Unvired mobile EAM app for Windows 10 tablet for our field workforce, integrating with SAP Plant Maintenance.
Unvired’s Mobile App for SAP CRM incorporating Sigma-Aldrich enhancements has been rolled out to the global field sales force in US, EMEA and APAC regions in 9 languages. The unified CRM mobile application provides instant access to Leads, Opportunities, Account Planning & Forecasting, Pre-sales, Marketing, Sales and Customer Intelligence leading to increased sales force productivity. We have found the Unvired team to be very responsive, knowledgeable and have delivered a meaningful solution to meet our needs.
Very deep and strong domain expertise in SAP mobile solutions. Strong delivery capability leveraging a mix of on-site and off-shore resources to ensure the optimal outcome for clients. Very customer focussed, highly professional, very flexible in the approach and open to change.
We contracted the Unvired team to deliver a promotional Chatbot engine. We found their work to be creative and technically competent, and their staff friendly, professional and responsive to change. A true pleasure to work with.
We worked with the Unvired team on a back of house Chatbot engine. The experience with the Unvired team was not only extremely professional, but their skill set was fantastic – highly detailed, very easy to work with, accommodating with (hopefully not too many!) last minute request, and clear in their communication. Thank you to Unvired for being such a great partner!