The customers’ perception is your reality
Insurance Chatbot for First Notification of Loss and Rapid Claims
Natural language and AI enabled Insurance Chatbot via which customers can first notify about the loss via Facebook Messenger.
Industry: P&C Insurance
Solution: Natural language and AI-enabled Insurance Chatbot via which customers can first notify about the loss via Facebook Messenger.
- Customers are stressed when reporting an accident or some other loss.
- Need to make the customer experience as pleasant as possible at their difficult times.
- Simplify the process of reporting Claims
- A Chatbot/Conversational Interface for customers to interact with customer service—Digital Claims Assistant.
- Report loss, pin location, select repair service providers, and get a claim reference number over text/messaging apps.
- Out of the box integration with Facebook Messenger
- Omni-Channel Experience: iOS, Android & WebChat
- Technology: Chyme Bots Builder, Conversation Builder, Award-winning Natural Language Processing (NLP) engine, Open source AI/Machine learning tools.
- The easiest way for the customers to notify the loss without calling on the phone and waiting in the queue.
- Rapid resolution of customer queries, Enhanced Customer Loyalty
- Reduced support hours & cost of repetitive tasks.
- A new platform for the customers in addition to Phone, Email, and Web Chat.
Global Services Company based in the USA.