Lately, there has been a lot of buzz around bots. Bots are the lightweight programs that will make our work easier, and help us escape the multitude of apps that users have to navigate. Bots have a simple text interface that eliminates the need for a Graphical User Interface (GUI). Bots talk to systems, applications, and things- hence the term chatbots. Much has already been written about bots, machine learning, AI, Natural Language Processing, and so this blog discusses a very specific sub-topic: Chatbots for SAP.
Interfaces with SAP come in many forms—the SAP GUI, Personas, and SAP Fiori among others. That is till now-enter the conversational interface. At Unvired, we have developed chatbots for SAP to enable various Use Cases:
- SAP ERP-Workflow: How about SAP messaging you an alert that a Purchase Order needs to be approved? You look at the details and approve. Your text “Approve” gets the PO approved in the SAP
- SAP ERP-Sales: The Sales leader needs to report to the CEO about the latest sales figures. A quick text to SAP and the answer comes right back. How about looking at a sales chart—that can be viewed too.
There are so many chatbots for SAP that would be a must-have—for SAP ERP, S/4 HANA, SAP CRM, Cloud for Customer (C4C), SuccessFactors, and others. Customers in industries including Manufacturing, Chemicals, Financial Services, and Real Estate have indicated an interest in exploring Use Cases for chatbots.
Chatbots for SAP enable receiving alerts from SAP, taking actions/decisions on those alerts, and searching/querying all with the intent to streamline workflow and make work easier.
If you are an SAP customer or SAP partner and want to collaborate with Unvired to build chatbots for SAP, please send me an email. We would love to jointly define some Use Cases for chatbots. These are exciting times indeed. As always, looking forward to others sharing their experience with and thoughts on bots.